PUMPKIN CAR STEREO SUPPORT CENTER

Hi, sorry for this problem. Next,please confirm that your sd card is under 32G because our unit don't support the sd card which beyond 32G. And if yes,could you show us a video about the problem? Our technicians will try to find out the solutions. Regards The Sd card is a 16gb card so within the ra...

Hi, For the play music freeze from sd card problem,please try to move some files which can't recognized by the unit out from the sd card. The unit may trying to read those files and freeze in that case. Regards Hi. The unit is able to read all files as all are mp3 based. It is also typucally in the...

So further to the isdue in the below thread : http://www.autopumpkin.com/forum/viewtopic.php?f=8&t=2019 I am encountering a further issue with my unit. At random times whilst driving the music from the memory card will freeze, then a few seconds later the unit will Power Down. After it has switc...

I'm having the same problem with my 13-RQ0278E-UK-A, which is running the following software: • sofia3gr_car_userdebug 5.1.1 LMY49F eng.hct.20161220.160540 test-keys • MTCD_LM_V2.00_1 (Dec 1 2016) • SF3GR_LPOP-MR1_REL_01.1552.03 • Kernel 3.14.0, rocky@hctr930 #13 (Tue Dec 13) Ill check and see if m...

Hi, could you show us a video about your problem. Our technicians will try to help you further. Regards Im not sure how a video will show anything? It did a full reboot today and all stations were again lost with the Af active. A video is of no use as will only show a screen wit no saved stations a...

Hi, does your unit display the power down information when you unplug the key? If no,that should be the yellow wire and the red wire of the ISO cable exchanged. Regards It does indeed display power off info in box with spinner before shutting off. All other settings including clock/time zone and su...

I did as requested and turned the AF off.
The next time i entered the car all stations were lost and the AF was reactivated.
This seems to have not solved the issue.

I have attempted again although i hold little hope this will solve the issue.

What would be the next step?

Thanks

Hi, For the radio station memory problem,you can try to switch off the AF funtion. For the reboot occationnally problem,sorry ,there is not a firmware to solve it.Maybe it is caused by some burn-in element .Hope your kind understanding. Regards I will try this and report back. Each time it has wipe...

I purchased the above unit from yourselves not long ago and have encountered an issue or two. The unit seems to forget certain memory items, mainly being stored radio stations. It is wired correctly as other settings remain correct. It is a rather annoying glitch to have to reset the saveed stations...