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USB storage and DAB Radio gone

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randelld
Posts: 20
Joined: Tue Nov 15, 2016 6:39 pm
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USB storage and DAB Radio gone

Postby randelld » Thu Mar 21, 2019 4:19 pm

I purchased the Android double din for Mercedes Vito W639 Year 2011 about a year ago.
Great stereo, however this morning I turned it on and DAB+ does not work and neither does USB storage music.
I have done a factory reset, I did the clear data and have also checked that all rear cable connectors are in nice and tight.

What can I do to fix it.

Thank you for your help
Dean



Jammy
Posts: 6905
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: USB storage and DAB Radio gone

Postby Jammy » Fri Mar 22, 2019 3:14 am

Hi,what's your product SKU?
And where did you purchase the radio?

Regards,
Jam

randelld
Posts: 20
Joined: Tue Nov 15, 2016 6:39 pm
Contact:

Re: USB storage and DAB Radio gone

Postby randelld » Fri Mar 22, 2019 7:59 pm

Hi Jam,
It was bought on Ebay
From: starstore88
on 10 November 2016
Item Number: 221651773211
£259.99

randelld
Posts: 20
Joined: Tue Nov 15, 2016 6:39 pm
Contact:

Re: USB storage and DAB Radio gone

Postby randelld » Mon Mar 25, 2019 12:12 pm

Hello,
Any suggestions please?

Jammy
Posts: 6905
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: USB storage and DAB Radio gone

Postby Jammy » Tue Mar 26, 2019 3:22 am

Hi,

We still can't find your product SKU.
As you know there is a white sticker on your product with SKU name on it.
If you are convenience,you can pull your radio out and check what's number and letter on it.
That's SKU.
Or what's your ebay ID?


Regards,
Jam

randelld
Posts: 20
Joined: Tue Nov 15, 2016 6:39 pm
Contact:

Re: USB storage and DAB Radio gone

Postby randelld » Wed Mar 27, 2019 2:45 pm

Hi Jam,
I removed the stereo and disconnected all plugs and reconnected but still no USB or DAB
I have attached photos of all info that I have. My Ebay ID = drandell-1970

stereo-connections-sticker.jpg
stereo-connections-sticker.jpg (72.42 KiB) Viewed 512 times

stereo-rear-sockets.jpg
stereo-rear-sockets.jpg (89.45 KiB) Viewed 512 times

stereo-system-info.jpg
stereo-system-info.jpg (84.43 KiB) Viewed 512 times

Jammy
Posts: 6905
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: USB storage and DAB Radio gone

Postby Jammy » Thu Mar 28, 2019 2:29 am

Please contact the seller and ask for a mainboard replace.

Regards,
Jam


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