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CN10-01202B residual light
Posted: Tue Dec 26, 2017 9:02 pm
by R909
Order : 500002881
Hello,
My CN10-01202B has a white residual light when it is off.
This is on the bottom display and on the USB jack.
I'm afraid it will empty my battery.
I looked in the settings but I did not find anything.
Regards.
Re: CN10-01202B residual light
Posted: Thu Dec 28, 2017 3:48 am
by Jammy
Hi,
Only the unit can automatically power off when you plug out the car key, the unit won't drain up your battery.The white light you see from the USB connector means that the yellow wire constantly get power from the battery to keep some memory of the unit.In this time ,the circuit is very little and won't drain up your battery ,please don't worry.
Regards
Re: CN10-01202B residual light
Posted: Thu Dec 28, 2017 10:22 pm
by R909
Hi jammy
In fact it's the backlight of the bottom screen that stays on.
I do not like it, I have to find a way to turn it off.
Re: CN10-01202B residual light
Posted: Fri Dec 29, 2017 9:19 am
by Jammy
Hi,
some pictures of an video about the problem will be helpful for us to solve this problem.Could you try to provide us that?
Regards
Re: CN10-01202B residual light
Posted: Sat Dec 30, 2017 12:18 pm
by R909
Hi,
It is not visible during the day, but at night the post seems to stay on.
I will try to take a picture tonight.
Re: CN10-01202B residual light
Posted: Sun Dec 31, 2017 8:22 am
by R909
Here's a photo
- WP_20171230_001.jpg (2.4 MiB) Viewed 2566 times
It's annoying because my car stays in the street at night.
And we can see the light from the outside of the car when we pass by.
Re: CN10-01202B residual light
Posted: Wed Jan 03, 2018 7:25 am
by Jammy
Hi,
sorry,this should be the hardware problem.You can consider contacting the customer service to change the unit.You can also directly write mails to
support@autopumpkin.com.
Regards
Re: CN10-01202B residual light
Posted: Sun Jan 07, 2018 9:06 pm
by R909
Hi Jammy,
On Saturday when I got in my car after a 3 hour stop, I noticed that the backlight was off. I turned on the radio and saw the backlight turn on. Since it stays on.
Is this really a hardware or software problem
Strange..
Here is a video of the problem.
https://uptobox.com/nsw2as8wbmce
Re: CN10-01202B residual light
Posted: Tue Jan 09, 2018 9:05 am
by Jammy
HI,
sorry ,i am unable to open the video.
Could you mind upload it to Youtube?
Regards
Re: CN10-01202B residual light
Posted: Mon Jan 15, 2018 9:33 pm
by R909
Hi Jammy
I did not have time to upload the video, but I found how to turn off the backlight.
If I turn off the ignition after pressing the power button, the backlight turns off. If the + acc is present when the unit turns off, the backlight stays on.
Is it a hardware problem or software?
Regards.