Update my unit because of Bluetooth interferences?

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Limses
Posts: 15
Joined: Mon Apr 15, 2019 10:12 am
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Update my unit because of Bluetooth interferences?

Postby Limses » Sun Jun 30, 2019 4:28 am

[url]every time when I listen to music from an external device, there is a huge annoying sound that comes from my speakers. It's a buzzy, frequency like interference. Is an update going to help? Or is it a shielding problem with this series (second unit I ve ordered but the same problem). If the music for example coming from an installed app like spotify there isn't any interference.
SKU: ND0474H [/url]



Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
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Re: Update my unit because of Bluetooth interferences?

Postby Jammy » Mon Jul 01, 2019 9:49 am

Hi,
Please download the following link:
https://mega.nz/#!aGhi1SrT!9-f4SGJFV6yN ... nb0NBq4TII
Put the update.zip file into the root directory of SD card, insert it into the GPS slot. Click settings-expanding settings-system upgrade.
Best Regards
Jammy

Limses
Posts: 15
Joined: Mon Apr 15, 2019 10:12 am
Contact:

Re: Update my unit because of Bluetooth interferences?

Postby Limses » Tue Jul 02, 2019 6:26 pm

Updated but the problem is still there. Do u have any suggestions to fix the problem?
Would be nice to use Bluetooth and aux.
Is there a possibility to use aux with another app - > Not AVin.
Best regards

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Update my unit because of Bluetooth interferences?

Postby Jammy » Wed Jul 03, 2019 6:54 am

Hi,
For better confirmation, please send us the pictures on how you connect to an external device. I can check it for you. Cheers.
Best Regards
Jam

Limses
Posts: 15
Joined: Mon Apr 15, 2019 10:12 am
Contact:

Re: Update my unit because of Bluetooth interferences?

Postby Limses » Wed Jul 03, 2019 7:50 am

It does not matter if the device is connected. If I open the Bluetooth app on the radio the noises are beginning. Sometimes high-frequency noises. And a bumping sound from the subwoofer. It looks like an isolation problem but how can I fix it. Is it the cable from the car or in the radio.
I don't know.
Any suggestions how to find it out?

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Update my unit because of Bluetooth interferences?

Postby Jammy » Thu Jul 04, 2019 7:52 am

Hi,
Do you connect your phone to the radio via Bluetooth? Can you use a different phone or put the phone closer to the radio to test it once again? Cheers
Best Regards
Jam

Limses
Posts: 15
Joined: Mon Apr 15, 2019 10:12 am
Contact:

Re: Update my unit because of Bluetooth interferences?

Postby Limses » Thu Jul 04, 2019 11:56 am

Samsung galaxy s10 and huawei p20 pro.
Same problem.
Connecting is fine and it playing music also but those interferences driving me crazy...
Best regards

Limses
Posts: 15
Joined: Mon Apr 15, 2019 10:12 am
Contact:

Re: Update my unit because of Bluetooth interferences?

Postby Limses » Thu Jul 04, 2019 5:42 pm

But only if the sound comes from an external device.
Like aux or Bluetooth. There are no interference noises when I play a track from the radio itself. Should I contact the Amazon customer service?
Need to know if it's a problem with my unit or my car.
Because everything is working perfectly with the radio except for those inteferces.

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Update my unit because of Bluetooth interferences?

Postby Jammy » Fri Jul 05, 2019 7:36 am

Hi,
You can directly contact the customer service via Amazon or you can contact support.us@autopumpkin.com. Cheers.
Best Regards
Jam

Limses
Posts: 15
Joined: Mon Apr 15, 2019 10:12 am
Contact:

Re: Update my unit because of Bluetooth interferences?

Postby Limses » Wed Jul 10, 2019 12:13 am

I've ordered the android auto USB device and everything is working now without any interferences.
If I get a call the music is stopping but the caller voice is coming from the smartphone itself and not from the car speakers. is this normal?


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