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Re: Random Loss of USB connectivity (AS0272B)
Posted: Sat Jul 27, 2019 8:49 am
by ])RAG()N
I contacted the ebay seller pumpkin18au I brought it off and they organized it.
Re: Random Loss of USB connectivity (AS0272B)
Posted: Thu Aug 01, 2019 9:50 am
by Jammy
Hi,
Can you tell us the order number for the replacement main board? Or you username? For better confirmation, can you send us a video to show the problem? Cheers
Best Regards
Jammy
Re: Random Loss of USB connectivity (AS0272B)
Posted: Thu Aug 01, 2019 7:57 pm
by ])RAG()N
User name: xdndx
ebay Item number:
302389982249 (This is for the unit when I brought it)
Shipment number is :
LF025906334SG (this is for the motherboard)
Here is a video that I took a week ago
https://youtu.be/aYmfjTU1w1salso took this video of the speakers because there is some buzzing sound coming from them.
https://youtu.be/gd8Kdt-3jWgYou might need to turn the volume up to here it.
Re: Random Loss of USB connectivity (AS0272B)
Posted: Fri Aug 02, 2019 9:05 am
by Jammy
Hi,
I have informed our customer service. She will contact with you and offer you a solution. Cheers.
Best Regards
Jammy
Re: Random Loss of USB connectivity (AS0272B)
Posted: Wed Aug 07, 2019 7:35 am
by ])RAG()N
Thanks sounds good,, I have not heard anything from the seller for 2 weeks
Re: Random Loss of USB connectivity (AS0272B)
Posted: Tue Aug 27, 2019 9:14 am
by ])RAG()N
Well support is a bit slow.
Been waiting on a reply for 2 weeks.
Re: Random Loss of USB connectivity (AS0272B)
Posted: Wed Aug 28, 2019 6:01 am
by Jammy
Hi,
I am sorry to let you wait so long.
I have informed our customer service again, have you received their reply now?
Best Regards,
Jammy
Re: Random Loss of USB connectivity (AS0272B)
Posted: Wed Aug 28, 2019 7:42 am
by ])RAG()N
Re: Random Loss of USB connectivity (AS0272B)
Posted: Wed Aug 28, 2019 7:45 am
by ])RAG()N
Actually the last time she contacted me was on the 9Aug 19