Recently some clients feedback that when they play movies form USB/SD,the player says “UNSUPPORTED FORMAT” or “VIDEO RESOLUTION NOT SUPPORTED”,because the player only support 720P RMVB files and 576P MP4/MOV/AVI/MPG/MPEG/FLV/VOB/DAT/DIVX files, it does’t support AVC/H.264 coding or MKV files,you can reference the form below.
![002.png](./download/file.php?id=2473&sid=57d78b8299119768458fea228c75219d)
- 002.png (254.69 KiB) Viewed 5185 times
Also,you can use this video conversion software to convert your video to be supported,and the operation method is also detailed in the link.
Here is the software :
https://mega.nz/#!YB8jmZpK!ZzBfDbYvX5hL ... _KbxH7JgIk .