PUMPKIN CAR STEREO SUPPORT CENTER

Re: New Pumpkin 10.1 DAB Problem

2017-06-05T10:05:42

Hi,
very sorry for the your bad experience.
Could you show us a video about your problem?
We need to analyze the problem further more.
And did you change the mainboard?
Regards

Statistics: Posted by Jammy — Mon Jun 05, 2017 10:05 am

Re: New Pumpkin 10.1 DAB Problem

2017-06-02T23:06:32

Hello Jammy,

I received a new DAB module and still have issues with reception... I have decided that the unit just is not ready to handle the latest DAB so I have removed the DAB module and am using standard radio.

Aside from that..... for the past few months I have been having a lot of speed issues. something I am still surprised is an issue....

An example.... The main feature of the system is for navigation. I have tried
Sygic
Igo
Google Maps
HERE wego
Waze

All of the above navigation software titles take a good 3 to 4 minutes to load sometimes... and sometimes crash on loading and has to be restarted.

Can you provide a solution for this. I have completely wipes the system and started again.. but still the same problem. You have provided a couple of updates before... one related to this speed problem if you look at previous comments.

I do really need this sorting out before I have to review the system for an alternative like Eonon like I had before which was a lower processor but 2 times faster at loading.

Thanks, AJW

Statistics: Posted by f19ajw — Fri Jun 02, 2017 11:06 pm

Re: New Pumpkin 10.1 DAB Problem

2016-12-27T02:42:28

Hi,
Sorry about this.
Regarding your issue, the problem may lie in the android board.
You can contact our customer service and try to get a new android board to solve the problem.
Regards

Statistics: Posted by Jammy — Tue Dec 27, 2016 2:42 am

Re: New Pumpkin 10.1 DAB Problem

2016-12-26T11:40:18

Thanks for the reply again,

Just to confirm, this is the 3rd firmware update now and the unit still has the issue of not switching of at no specific time.

This is what happens

1. Switch on ignition
2. Unit comes on as usual
3. Switch ignition off and the unit switches off... this is what is suppose to happen.

Now..... This is what has been happening at least once every couple of weeks and not exact or specific times.
1. Switch on ignition
2. See pumpkin logo name on screen and that's it
3. Switch off Ignition.. Unit does NOT switch off... Wait 10 minutes.. still on... Wait 1 hour... still on...
4. NOW... remove dash facial (not a two minute job), to unplug power connector and plug back in again.. switch on ignition. everything ok for the time been.

It seems the software if hanging and not starting properly. The reset button does not do anything at all when if freezes like that. The only way is to remove the power to the unit.

Please advise, If I am on a long journey and stop off at services, when continuing the journey it has happened where I have had to remove the power lead due to the unit freezing and not starting as described.

This has been going on now since obtaining the unit a good while ago without a solution.

Thanks, AJW

Statistics: Posted by f19ajw — Mon Dec 26, 2016 11:40 am

Re: New Pumpkin 10.1 DAB Problem

2016-12-26T10:46:05

Hi,
If the new firmware installation could not fix the freezing issue, it maybe the android board have problem.
The unit turns off when you pull out ignition key, and there is only about 10mA current left from the car battery, it will not drain the car battery, so please don't worry about this.
Regards

Statistics: Posted by Jammy — Mon Dec 26, 2016 10:46 am

Re: New Pumpkin 10.1 DAB Problem

2016-12-24T14:51:54

Hi Jammy,

I can confirm after the flash of the new firmware you have had frozen the system 2 times now.

So not fixed freezing issue.

I am still having to remove the dash panel and unplug the unit otherwise it stays on and would drain the battery

Thanks AJW

Statistics: Posted by f19ajw — Sat Dec 24, 2016 2:51 pm

Re: New Pumpkin 10.1 DAB Problem

2016-12-08T09:14:17

Hi,
The system operation speed has relation with the installation apps and the cache data stored in the internal storage.
If you don't mind, we can send you another original firmware for your unit, just hope some help.
Here is the link for your unit.
https://mega.nz/#!ZYFCGIZY!vlVpc2S_zPiz ... xD2mRZkC60
Regards

Statistics: Posted by Jammy — Thu Dec 08, 2016 9:14 am

Re: New Pumpkin 10.1 DAB Problem

2016-12-07T07:52:26

Hi Jammy,

Since the flash of the new file you gave me, the system has become very laggy... slow with some applications. this did not happen on the previous flash. It seems to be resources.. not enough free memory type of slowness. nothing has changed since the update before this one you gave me. Have been testing it to make sure before asking for a solution.

AJW

Statistics: Posted by f19ajw — Wed Dec 07, 2016 7:52 am

Re: New Pumpkin 10.1 DAB Problem

2016-11-28T08:55:22

Hi,
Sorry for the trouble caused.
It maybe the software bug or the hardware problem, you can flash the unit to check.
Here is the link of the update firmware for your unit, hope some help.
https://mega.nz/#!FEtQRahA!Oh084yfP8jPF ... JpEo-rPUJE
Regards

Statistics: Posted by Jammy — Mon Nov 28, 2016 8:55 am

Re: New Pumpkin 10.1 DAB Problem

2016-11-27T16:13:40

Jammy,

Would it also be possible to enquire why the unit won't switch off every couple of weeks. I am having to removed the dash to get to the back of the unit to disconnect the plug to remove all power and connect again. Very time consuming and frustrating especially if I stop on a long journey and require the when I am in the middle of a navigation. Never had any kind of these problems with different manufacturers.

AJW

Statistics: Posted by f19ajw — Sun Nov 27, 2016 4:13 pm

Re: New Pumpkin 10.1 DAB Problem

2016-11-04T06:58:04

Hi,
After getting the DAB issue, we had submitted it to both our technician and factory developers.
They are trying to find the best way to solve it, sorry for the long waiting time brought to you.
Regards

Statistics: Posted by Jammy — Fri Nov 04, 2016 6:58 am

Re: New Pumpkin 10.1 DAB Problem

2016-11-02T23:22:03

Nearly two months now when I purchased this unit. Still no solution on the DAB issue.

Can Admin provide detail on how we can move forward in rectifying this issue, or should this be escalated further.

AJW

Statistics: Posted by f19ajw — Wed Nov 02, 2016 11:22 pm

Re: New Pumpkin 10.1 DAB Problem

2016-10-16T10:15:53

Hello Jammy,

I have obtained 2016.Q2 United Kingdom Maps from another source and working ok.

Look forward to a solution on the DAB.

AJW

Statistics: Posted by f19ajw — Sun Oct 16, 2016 10:15 am

Re: New Pumpkin 10.1 DAB Problem

2016-10-15T08:33:00

Hello Jammy,

Updating the image was completed without any issues. All apps are working as they should.

Regarding the DAB issue. Still the same. No difference at all.

What I did.
1. Insert SD Card with image in root into map sd slot
2. Selected about and chose Update
3. Update started and laded and restarted without any errors
3. Checked a few apps and language setting all ok
4. Started DAB app and selected scan, found a good few DAB channels
5. selected a random local know channel known to be very popular in the area... it starts and shows information as expected.. after about 3 to 5 minutes it starts to make that warble noise like it isn't receiving the data completely. during the next 5 minutes it gets worse and to a point goes completely off just like in the video originally provided to you.
6. Tried some other stations, exactly the same... not one can get past 5 minutes

Note the antenna I have installed due to the poor quality of the one supplied does get a little further in receiving the DAB signal which may indicate a DAB module issue.

This is the antenna similar to what I obtained which is powered
http://www.ebay.co.uk/itm/Eightwood-DAB ... SwCGVX~2Pi

Please advise on how this can be rectified as it has been a good few weeks now without a working solution for DAB (one of the main reason I obtained this unit). Purchase information and order details have been provided in private message to you previously.

Thanks, AJW

Statistics: Posted by f19ajw — Sat Oct 15, 2016 8:33 am

Re: New Pumpkin 10.1 DAB Problem

2016-10-14T09:38:52

Hi,
The image is right for your unit RQ0265, please don't worry about this.
You can refer another forum to download and install the firmware.
viewtopic.php?f=18&t=14
Regards

Statistics: Posted by Jammy — Fri Oct 14, 2016 9:38 am