PUMPKIN CAR STEREO SUPPORT CENTER

Re: 3G dongle

2017-01-08T18:25:04

Over Christmas I drove 300 + miles on the motorway where I'd expect there to be a good 3G signal. I noticed that I had a signal when I started the journey but once it was lost the dongle / head unit didn't find a signal again when in middle of large city. If my passenger unplugged the dongle then plugged it back in we got a signal. Seems odd it doesn't do that automatically?

Statistics: Posted by Fixedfixer — Sun Jan 08, 2017 6:25 pm

Re: 3G dongle

2016-12-21T10:00:20

Just a follow up, the new 3G Dongle work really well on the UK's Giffgaff sim (which runs off the O2 network). Only minor issue I have found is that when I've been out of signal range for a while, it doesn't seem to automatically pick up a new strong signal unless I unplug the dongle then immediately plug it back in. I wonder if there is a setting that will make this happen automatically as I pass in and out of signal range on long journeys.

Other than that I'm really pleased with everything.

Statistics: Posted by Fixedfixer — Wed Dec 21, 2016 10:00 am

Re: 3G dongle

2016-12-20T14:59:49

hi. bei mir geht der dongl am pc einwandfrei. wenn ich in Radio einsteck bekomm ich Nachricht "sie können sd karte entfernen. Internetverbindung krieg ich nicht hin. bekomm nicht mal signalanzeige. blaues licht blinkt langsam. ist T-Mobile Daten Sim. mfg chris

Statistics: Posted by Chris65 — Tue Dec 20, 2016 2:59 pm

Re: 3G dongle

2016-12-14T08:55:09

Hi,
Glad to hear it work.
Thanks in advance for your experience about how to get the 3G internet work on our unit.
Regards

Statistics: Posted by Jammy — Wed Dec 14, 2016 8:55 am

Re: 3G dongle

2016-12-14T08:00:14

Yes, we have internet! Thanks to @Jammy and @Randelld for all the help. Also thanks to Lucky the UK distributor who supplied a new dongle free of charge.
I'd really like to post an explanation as to how I got this working but I had the same experience as randelld - as I drove to work this morning I noticed the full signal and 3G, clicked on the browser and look what popped up..... Cheers everyone. I'm happy now. PS UK GiffGaff Sims work fine.

Statistics: Posted by Fixedfixer — Wed Dec 14, 2016 8:00 am

Re: 3G dongle

2016-12-13T10:12:33

Hi Jammy, the replacement dongle has arrived and I have been supplied a new 3G sim from my network operator. I'm still not getting an internet connection.
I've tried both USB/3G ports on the cable
I've replaced both dongle and sim
There is no block on my sim for 3G data
I've got a good signal in centre of a city
I've opened up the portable wifi hotspot as per instructions and added detail to the only fields available.

See two photo's attached. Still no internet. PS the blue lights on the dongle 'slowly flash repeatedly' rather than constant on or rapid flash.

Statistics: Posted by Fixedfixer — Tue Dec 13, 2016 10:12 am

Re: 3G dongle

2016-12-09T02:07:34

Hi,
There are some different 3G sim card suppliers from different areas, which may don't support the WCDMA network.
So please contact the 3 mobile broadband customer service to check.
Regards

Statistics: Posted by Jammy — Fri Dec 09, 2016 2:07 am

Re: 3G dongle

2016-12-08T16:29:49

I'm using 3 Mobile Broadband only sim £8 per month

Hope you get it sorted

Statistics: Posted by randelld — Thu Dec 08, 2016 4:29 pm

Re: 3G dongle

2016-12-08T09:06:38

Ta, I'll have a go later and also try out the replacement 3G Dongle when it turns up. Rest of the Head Unit features all seem to work fine. Happy with rest of it.
Just out of interest what sim provider are you using? I'm using GiffGaff data sim at £5 per month for just data usage.

Statistics: Posted by Fixedfixer — Thu Dec 08, 2016 9:06 am

Re: 3G dongle

2016-12-08T08:31:15

My cables are just flopping about in the foot well.
I think my blue lights are on permanently.
Try this:

Remove dongle and any USN sticks.
Start stereo until it is fully on, then plug in dongle. Give it a few minutes and then visit play store. At one point mine did say registering......

Statistics: Posted by randelld — Thu Dec 08, 2016 8:31 am

Re: 3G dongle

2016-12-08T08:23:34

Pumpkin sales have been in contact to confirm they are posting out a new 3G Dongle. Will be giving that a try. Can't fault the service from Pumpkin - they have been very helpful on this and my reverse came issues.

I'll keep posting as these posts will help other users should they experience similar problems.

Statistics: Posted by Fixedfixer — Thu Dec 08, 2016 8:23 am

Re: 3G dongle

2016-12-07T09:03:56

@Randelld That's interesting, I get a full signal and the letters and numbers '3G' so sure it's got a signal. When I click on the sat nav for traffic updates it says no internet. I go to play store or browser and it also says no internet connection. weird. Jammy (admin) put be back in contact with their UK distributor to get a replacement dongle. Will see how that goes and feedback.

Have you positioned the dongle on the dash so it gets a good 'view' or just tucked it in glove box? What do the little blue signal lights do when data is being up or downloaded? My blue lights flash at a regular pace. I'd expect them to rapidly flash when data activity was taking place.

Cheers for sharing your experience.

Statistics: Posted by Fixedfixer — Wed Dec 07, 2016 9:03 am

Re: 3G dongle

2016-12-06T20:08:47

FixedFixer,
Strangely, I got into my van this morning. I first plugged in my pendrive and the music started playing as expected.
I then plugged the dongle into the other USB connector, drove for about 5 minutes, I then noticed that it had the full signal mobile data icon so pulled over and like magic everything was working perfectly.
I went to Play store as a test and downloaded some apps, then for the rest of the day I have been using Google maps without hiccup.

Have you tried testing the dongle when you're in a built up area where mobile signal is likely to be strong? Top of a car park?

Statistics: Posted by randelld — Tue Dec 06, 2016 8:08 pm

Re: 3G dongle

2016-12-06T08:57:07

Thanks @randelld I have also found the dongle is better in one USB/3G than the other and we are both using the same connections. I use the dongle sold by Pumpkin to keep things simple. I have a data only 3G sim card from Giffgaff. My sim works in both laptop and mobile phone, however despite showing a full signal and the says 3G on the head unit I cannot use the internet or get traffic updates on the sat nav.

Jammy thinks it might be a bad dongle so has asked me to contact their service team who we hope will send a replacement. You might be in the same position in that you see a signal but for some reason the head unit can't use it. Hope this helps. Fixedfixer.

Statistics: Posted by Fixedfixer — Tue Dec 06, 2016 8:57 am

Re: 3G dongle

2016-12-05T16:49:42

If I buy a dongle from my network service provider, will it work in this stereo?

Statistics: Posted by randelld — Mon Dec 05, 2016 4:49 pm