PUMPKIN CAR STEREO SUPPORT CENTER

Re: No DAB signal

2018-08-27T17:40:56

Hi I am having a similar issue with my usb dab+ dongle i have followed the advise given to this same point with no solution. I was thinking if I could have a link to the firmware update? is this for the radio or for the usb dab+ dongle? please advise thank you.

Statistics: Posted by subie80 — Mon Aug 27, 2018 5:40 pm

Re: No DAB signal

2018-01-23T09:46:28

I took the screenshot, but then decided not to wait and to just do the firmware update anyway.

It worked

I can now find stations and it even has a full signal on some of them.

Thanks for your help.

Statistics: Posted by totty79 — Tue Jan 23, 2018 9:46 am

Re: No DAB signal

2018-01-20T04:57:14

Hi totty79, please show me the screenshot of the about device .I need to confirm your original build number.
Regards

Statistics: Posted by Jammy — Sat Jan 20, 2018 4:57 am

Re: No DAB signal

2018-01-18T18:11:55

I'm slightly concerned about introducing new issues as everything else works quite well.
If this update causes problems will you be able to supply the old firmware so I can revert back to it?

Statistics: Posted by totty79 — Thu Jan 18, 2018 6:11 pm

Re: No DAB signal

2018-01-17T02:54:56

Hi,
very sorry for late reply and bringing you such bad experience.
It is so strange.Here is the firmware of your unit.You can have a try.
https://mega.nz/#!QN01QIIL!rcValvnXEhba ... Y3Zw_liOs4
Please download the files to the root content of one sd card and insert it into the GPS slot.Then enter settings - about devcie - system update.
And if the DAB problem still there, we hope you can show us an video about the problem.
Regards

Statistics: Posted by Jammy — Wed Jan 17, 2018 2:54 am

Re: No DAB signal

2018-01-14T16:23:15

Just fitted a dash cam, which further proves the USB ports are OK.
Also drove to a city centre to be sure of a good DAB signal. Didn't make any difference.

Statistics: Posted by totty79 — Sun Jan 14, 2018 4:23 pm

Re: No DAB signal

2018-01-12T12:28:23

I received a full new Y0251 kit - great service, thank you. Obviously it's better for everything to just work but hassle free troubleshooting and replacement is the next best thing.

Unfortunately it still doesn't work, all signal bars are still grey.

I can't understand why it doesn't work.
it's unlikely to be the aerial, I've now tested 3.
it's unlikely to be the DAB box, I've tested 2.
it's unlikely to be the the USB lead, I've tested 3.
it's unlikely to be a USB issue, both ports work fine with my phone.
it's unlikely to be the DAB+ app, I've reinstalled and tested the version in the OEM folder and a fresh download.
it shouldn't be the DAB signal, my old car didn't have a signal problem and the portable radio in the office is also OK.

I'm half tempted to give in, having so much of my van interior removed for access to the wiring is becoming more irritating than not having DAB.

Statistics: Posted by totty79 — Fri Jan 12, 2018 12:28 pm

Re: No DAB signal

2018-01-04T07:51:53

Hi,
you can contact the customer service to change the DAB module。
Regards

Statistics: Posted by Jammy — Thu Jan 04, 2018 7:51 am

Re: No DAB signal

2018-01-03T12:54:05

Just tried a reinstall using the APK from this link https://mega.nz/#!wENRCAyQ!PnbtN5dgsEJa ... 8a1Kd_Lz2Q
Also tried a reinstall using the version in the OEM folder
No change, still no signal.

point 8, location, Durham in north east England. My other car and the radio in the office both get a good DAB signal here.
point 9, antenna already replaced.
point 10, I can't do this, I don't know anyone else with a Android car stereo.
Point 11, I can take a screen shot if that would help, but it's exactly as shown in the guide except none of the signal bars are green and no stations are listed even after searching.
point 12 is correct, I think there is something wrong with the unit. I suspect the fault is with the DAB box rather than the head unit since the USB ports work with other devices.

Statistics: Posted by totty79 — Wed Jan 03, 2018 12:54 pm

Re: No DAB signal

2018-01-03T10:59:24

points 1 to 3 in that post have been checked and are OK.
point 4, I used a different location, top left not bottom left.
point 5 app opens OK.
point 6, no signal, no stations.
point 7, I haven't done this yet, I'll give it a try.

Statistics: Posted by totty79 — Wed Jan 03, 2018 10:59 am

Re: No DAB signal

2018-01-03T09:23:16

Hi,
you can refer to the following post.
viewtopic.php?f=3&t=2728&p=12125#p12125
Regards

Statistics: Posted by Jammy — Wed Jan 03, 2018 9:23 am

Re: No DAB signal

2018-01-02T18:44:27

New DAB antenna received today.
Fitted and tested, no change, still doesn't work.
Symptoms unchanged, since the USB ports work I guess it can only be faulty DAB box or a software issue.

What should I try next?

Statistics: Posted by totty79 — Tue Jan 02, 2018 6:44 pm

Re: No DAB signal

2017-12-12T08:42:11

It's fitted to a VW Caddy. Pumpkin radios seem popular on the caddy 2k forum, a few people keep recommending them.

I'll contact customer services now thanks.

Statistics: Posted by totty79 — Tue Dec 12, 2017 8:42 am

Re: No DAB signal

2017-12-12T07:36:31

Hi,
you can contact the customer service writing emails to autopumpkin@gmail.com to send you a DAB antenna .
you have a good car.Could you tell me your card model?
Regards

Statistics: Posted by Jammy — Tue Dec 12, 2017 7:36 am

Re: No DAB signal

2017-12-11T11:31:19

It's probably also worth mentioning that the vehicle does not have a heated windscreen.

Statistics: Posted by totty79 — Mon Dec 11, 2017 11:31 am