Sorry for the trouble caused.
Could you please first tell us your order number or buyer ID?
It's important for us to provide you accurate and best solution in the future.
Regarding your issue, it's strange, would you mind take a short video, upload it to youtube, then send it to us?
We will check it and try to provide you positive solution.
RegardsStatistics: Posted by Jammy — Fri Apr 07, 2017 10:32 am
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