PUMPKIN CAR STEREO SUPPORT CENTER

Re: DAB

2016-12-16T07:10:58

Hi,
I found that the response for the return should be blame to me.
Cause I ever thought that the problem you had meet the special rule of our company, but after discussing your situation with our manager, he did not agree to cover the return shipping cost to HK, really sorry about this.
But with the product warranty, you can still return it back to us for repair.
Regards

Statistics: Posted by Jammy — Fri Dec 16, 2016 7:10 am

Re: DAB

2016-12-15T18:57:32

Thank-you
My eBay I'd is lazcivic
Please check and let me know. Don't want to open a dispute.
Thanks

Statistics: Posted by lazcivic — Thu Dec 15, 2016 6:57 pm

Re: DAB

2016-12-14T02:06:11

Hi,
Sorry about this.
There must be some misunderstood between you and our ebay customer service.
Could you please tell us your ebay buyer/user ID?
I will help you check.
Regards

Statistics: Posted by Jammy — Wed Dec 14, 2016 2:06 am

Re: DAB

2016-12-12T19:59:45

I have emailed through eBay twice now and have been ignored.
So where do I go from here??
Do I have to open a dispute on eBay to get this resolved as they won't come back to.me??

Statistics: Posted by lazcivic — Mon Dec 12, 2016 7:59 pm

Re: DAB

2016-12-09T02:18:32

Hi,
Sorry about this.
I'm not the customer service staff, just trying to provide the technician support on our forum.
Normally you will get the reply from my colleague when you contact our customer service staff
Did you never get any response from us for the unit repair? Or you have the different opinion about the process of the return for pairing?
I could not provide you further solution, I think my customer service colleague will give you the positive solution.
Please

Statistics: Posted by Jammy — Fri Dec 09, 2016 2:18 am

Re: DAB

2016-12-08T16:53:42

So.....not gonna let me return then....being ignored now??
So the 12 month guarantee is pretty much useless then.

Statistics: Posted by lazcivic — Thu Dec 08, 2016 4:53 pm

Re: DAB

2016-11-25T15:08:07

hello?
am I being ignored now for a repair?
thanks

Statistics: Posted by lazcivic — Fri Nov 25, 2016 3:08 pm

Re: DAB

2016-11-12T19:34:19

hi jammy,
I have sent message through ebay to you. if you can keep a look out for it that would be great as id like to get this resolved ASAP as its been ongoing for ages now. then finally I can leave some good feedback on my VW forum I'm a member of
thank you
Lawrence

Statistics: Posted by lazcivic — Sat Nov 12, 2016 7:34 pm

Re: DAB

2016-11-01T05:43:57

Hi,
Could you please tell us your email box and send it via private message on our forum?
We will check if our email box receiving server side has problem.
And at the same time, you can send the message via ebay customer service on our ebay store.
Really sorry for the trouble caused.
Kind regards

Statistics: Posted by Jammy — Tue Nov 01, 2016 5:43 am

Re: DAB

2016-10-31T21:09:41

still no reply and have now sent the message another time..........
please can you advise.....been a week or so now.....

Statistics: Posted by lazcivic — Mon Oct 31, 2016 9:09 pm

Re: DAB

2016-10-26T06:11:49

Hi,
Normally there have person who will reply you within 1-2 business days,sometime it has a little delay due to the busy work, sorry about this.
Regard

Statistics: Posted by Jammy — Wed Oct 26, 2016 6:11 am

Re: DAB

2016-10-25T14:56:52

hi,
ive emailed in yesterday but have not had a response, can you look into this for me please. just need this sorted now.

Statistics: Posted by lazcivic — Tue Oct 25, 2016 2:56 pm

Re: DAB

2016-10-24T10:32:49

Hi,
You can contact our ebay customer service to know details about the return process.
or please write to "support@autopumpkin.com", there will have person reply you.
Regards

Statistics: Posted by Jammy — Mon Oct 24, 2016 10:32 am

Re: DAB

2016-10-24T07:57:40

Ok that's fine. At least you now know what the problem is I suppose as when I sent back last time I'm not sure it was properly diagnosed.
How do I go about returning to you? And how are you able to cover the potage back to you? Will it go back to your UK warehouse. How long till you can post another as don't want to be ages without a stereo.
Thanks.

Statistics: Posted by lazcivic — Mon Oct 24, 2016 7:57 am

Re: DAB

2016-10-24T02:38:25

Hi,
Sorry for the late reply due to the weekend.
If you contacted me or our ebay customer service earlier, the method I provided should be approved,
But now our manager did not agree with it.
And the factory ever told that the problem was caused by the audio channel converter on the DAB module.
Please don't worry, your unit is still under warranty, you can still return it back to us for repair.
Really sorry for my mistake to make you unfair.
Regards

Statistics: Posted by Jammy — Mon Oct 24, 2016 2:38 am