PUMPKIN CAR STEREO SUPPORT CENTER

Re: New RK3188 chip for RQ-0264E

2016-08-25T03:11:14

Hi,
Sorry that this unit does not support to customize the boot animation.
Regards

Statistics: Posted by Jammy — Thu Aug 25, 2016 3:11 am

Re: New RK3188 chip for RQ-0264E

2016-08-24T14:44:08

and bootanimation ?

Statistics: Posted by psxsnake — Wed Aug 24, 2016 2:44 pm

Re: New RK3188 chip for RQ-0264E

2016-08-24T01:28:33

Hi,
If you want to customize the boot logo, the picture format should refer the below requirements.
800*480
16bit
jpg/nbp
insert the SD card with this standard picture into the GPS slot.
go to the Settings--factory settings--car logo to choose custom and click the SD card to find the picture.
Click Apply and Exit, the unit will reboot to save it, and you will get the customized boot logo when you turn on the unit next time.
Regards

Statistics: Posted by Jammy — Wed Aug 24, 2016 1:28 am

Re: New RK3188 chip for RQ-0264E

2016-08-23T19:50:09

ok this work, and to put custom logo?
which format and where i have to put

Statistics: Posted by psxsnake — Tue Aug 23, 2016 7:50 pm

Re: New RK3188 chip for RQ-0264E

2016-08-23T02:52:21

Hi,
You can first enter the Car logo in the factory settings, choose the Logo type "logo animation one", then choose the boot logo you like, click Apply and Exit, the unit will reboot itself to save the setting. Please follow these steps and check it.
Regards

Statistics: Posted by Jammy — Tue Aug 23, 2016 2:52 am

Re: New RK3188 chip for RQ-0264E

2016-08-20T15:34:26

Hello I'm new owner of RQ0264 5.1.1
And I would like to change boot logo but I don't have any app named "logo Animation one"
How I could do?

Statistics: Posted by psxsnake — Sat Aug 20, 2016 3:34 pm

Re: New RK3188 chip for RQ-0264E

2016-07-02T07:48:36

Hi, please choose the Logo type to "Logo Animation one", then select the logo you prefer, click the Apply and Exit, then the unit will reboot it itself, you just need to approve the remind information. After that, please check the logo you set works when you restart the unit.
Regards

Statistics: Posted by Jammy — Sat Jul 02, 2016 7:48 am

Re: New RK3188 chip for RQ-0264E

2016-07-01T03:18:31

hi Jammy,

I have managed to get this system running again using the SD_Firmware_Tool (Which works for booting the unit) and was able to reinstall the firmware from a USB stick.

I just have one problem left in that I cannot change the Android boot logo anymore, I just get two "dancing" android figures.

I have been into settings, Factory settings, passcode 126 and set my boot logo in there and rebooted, But I still have the two dancing androids.

Is there an image i need to re-flash such as the MCU or bootloader ?

Ryan

Statistics: Posted by ProGEEK — Fri Jul 01, 2016 3:18 am

Re: New RK3188 chip for RQ-0264E

2016-06-30T02:28:55

Hi, sorry for the late reply.
About the way to enter the bootloader and force a flash, you need first make the unit get power, then press the power button and RST hole at the same time, keep this about 3-5 second, then release the RST hole and power button, the unit will enter the recovery mode, you can insert the SD card with firmware file, and choose the third option to finish the firmware installation.
Here is a video for your reference.
http://www.youtube.com/v/vXe9Q-TjIL8

If you still could not enter the recovery mode, it's possible that the android board(processor chip) broken.
Please write to our customer service email box "support@autopumpkin.com"
There have my colleague to tell you how to get a new processor chip.
Regards

Statistics: Posted by Jammy — Thu Jun 30, 2016 2:28 am

Re: New RK3188 chip for RQ-0264E

2016-06-28T07:15:32

Please advise on the process for this

Statistics: Posted by ProGEEK — Tue Jun 28, 2016 7:15 am

Re: New RK3188 chip for RQ-0264E

2016-06-24T09:18:50

Hi Jammy

The screen wont even come on at all, So i cant boot the system and I cant get into the recovery either. I put the RK3188 from my old unit (4.4) in it and it works so I know the chip is broken.

Is there a way to enter the bootloader and force a flash?

I am happy to pay for a new chip as I believe this is the problem.
I understand that I have voided my warranty, I just want to get this working again.

Cheers,
Ryan

Statistics: Posted by ProGEEK — Fri Jun 24, 2016 9:18 am

Re: New RK3188 chip for RQ-0264E

2016-06-24T09:09:57

Hi, sorry about this.
Before you buy a new processor chip from us, you may install our latest firmware for RQ0264 to check.
Here is the link for you.
https://mega.nz/#!MFcw0KZC!xlkrqN3E_v9G ... yYllst3oxc
Here is a forum about how to install, hope some help.
viewtopic.php?f=18&t=14
Regards

Statistics: Posted by Jammy — Fri Jun 24, 2016 9:09 am

New RK3188 chip for RQ-0264E

2016-06-24T08:12:04

Hi There,

I seem to have bricked the chip in my RQ-0264E unit by incorrectly installing a firmware update.
(Screen doesnt turn on, cannot get into recovery)

I wish to purchase a new processor chip to restore my radio to working condition. Please advise who to contact and how much this would cost please.
I've emailed support several days ago and heard nothing back.

Order Number: 100005178
Purchase Link: http://www.autopumpkin.com/pumpkin-univ ... ntrol.html

Ryan.

Statistics: Posted by ProGEEK — Fri Jun 24, 2016 8:12 am