PUMPKIN CAR STEREO SUPPORT CENTER

Re: Audio output issues: 11-RQ0255-US-A

2017-09-07T10:35:37

Ralf807, could you tell me if you have fixed the audio issue? has I'm having the same issue.
Regards
Allen

Statistics: Posted by stavtheman — Thu Sep 07, 2017 10:35 am

Re: Audio output issues: 11-RQ0255-US-A

2017-07-18T02:31:53

Hi,
sorry for the late reply.
After our discussion,the mainboard should be broken.
You can contact the customer service from which you bought to change a mainboard.
Regards

Statistics: Posted by Jammy — Tue Jul 18, 2017 2:31 am

Re: Audio output issues: 11-RQ0255-US-A

2017-07-15T21:55:54

Any solution?

I made a video below showing the phenomenon. As you can see, the wiring is all good because media streaming over wifi works. Radio and bluetooth media do NOT.
[youtube=]https://www.youtube.com/watch?v=ypApP8EALr8[/youtube]

I have tried resetting the unit to factory default and even tried all the different configurations under Settings > Applications. Nothing works!

Statistics: Posted by ralfk807 — Sat Jul 15, 2017 9:55 pm

Re: Audio output issues: 11-RQ0255-US-A

2017-07-13T14:31:33

Car is a 2001 toyota 4runner.

Bluetooth media has NO sound from all (4) speakers.
Radio has NO sound from all (4) speakers.
USB Flash drive has NO sound from all (4) speakers.

Media streaming with wifi enabled has sound from all 4 speakers.
Bluetooth calls have sound.

The wiring to the car amplifier is correct because I can play music through apps such as youtube, spotify, google music...when Wifi is enabled and connected to the internet. However radio, bluetooth media, and media from flash drive have NO sound!

I believe this issue is related to application rights....maybe some apps are not selecting the correct sound output source. Please advise

Statistics: Posted by ralfk807 — Thu Jul 13, 2017 2:31 pm

Re: Audio output issues: 11-RQ0255-US-A

2017-07-13T07:29:20

Hi,
the Bluetooth sound only out put from the front two speakers .Please confirm again the two front speakers work normally.
Please tell us what your car model and years.
Regards

Statistics: Posted by Jammy — Thu Jul 13, 2017 7:29 am

Audio output issues: 11-RQ0255-US-A

2017-07-12T21:48:03

I purchased the following product from Amazon.com 2 weeks ago:

http://www.autopumpkin.com/pumpkin-univ ... -obd2.html

I am having audio issues both via bluetooth and radio. The unit establishes connection via bluetooth and hands-free calls works fine with car speakers working. however there is no sound when playing media from my nexus 5x via bluetooth. I can control media playback from the head unit, but no sound from either phone or car speakers.

Also, the radio can shuffle through stations but again no sound coming from speakers.

When I connect to wifi and install application on headunit (spotify) the car speakers work fine so it is not a wiring issue.

I reset the unit to factory settings and even tried flashing the ROM from one provided in these forums but no help. I cannot get sound to my speakers via bluetooth or radio. Please let me know if there are other solutions otherwise I will return the unit.

Statistics: Posted by ralfk807 — Wed Jul 12, 2017 9:48 pm