PUMPKIN CAR STEREO SUPPORT CENTER

Re: SKU 11-RK0261E

2017-07-28T10:24:34

Hi,
did you stuck at the startlogo state?
We suggest you flash it again.
Regards.

Statistics: Posted by Jammy — Fri Jul 28, 2017 10:24 am

Re: SKU 11-RK0261E

2017-07-27T16:52:24

Hi Jammy,

thank you for your reply. The device is build in in my car and I use the iso cable with can bus box. I have no ID-Number by Ebay, because the device was a giftfrom my so to my birthday. Unfortunatly he had
changed his ebay-account and he has no longer access to his old account. Starting up the recovering-menu al lot of error messages are apearing and one of them is that the mcu is missing and the cursor is on reboot

regards

Statistics: Posted by juergenhees — Thu Jul 27, 2017 4:52 pm

Re: SKU 11-RK0261E

2017-07-27T09:54:09

Hi,
Could you tell me how the unit cann't start up?
Did you use the ISO cable with can bus box? You can try to short circuit the yellow wire and the red wire of the ISO cable to confirm whether the unit problem or power source problem.But don't make the unit work on this situation too long,because it will drain your battery up.
Please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions.
Regards

Statistics: Posted by Jammy — Thu Jul 27, 2017 9:54 am

Re: SKU 11-RK0261E

2017-07-26T16:30:56

Hi Jammy,

Flash doesn't work.I think I need the right MCU for this device. I' ve installed KLD 5 and I found out that is wrong.
Please send the link

Thanks

Jürgen

Statistics: Posted by juergenhees — Wed Jul 26, 2017 4:30 pm

Re: SKU 11-RK0261E

2017-07-26T10:37:06

Hi Jammy,

thanks a lot.
A futher question. Is it necessary to install the fit and proper MCU.
Would you give me the link?

best regards Jürgen

Statistics: Posted by juergenhees — Wed Jul 26, 2017 10:37 am

Re: SKU 11-RK0261E

2017-07-26T06:33:34

Hi,
you can try to flash the latest firmware.
https://mega.nz/#F!cd1XEQBT!bpFEJtpzJBgi0mYQEWukNA
You can refer to the following picture to operate.
https://www.youtube.com/watch?v=Vtfwfh0Olu4
Regards.

Statistics: Posted by Jammy — Wed Jul 26, 2017 6:33 am

SKU 11-RK0261E

2017-07-25T19:51:25

Hit,

I' ve tried to update firmware because I cant start the device. I get the following message "failed to mount/cache/dev/block/rknand_cache(block device rquired). What can I do?

It's Mtcc-KLD 4-V2.94
Version 5.11 1024X60
RK3188

Do I need a new MCU and Firmware?

best regards
Jürgen

Statistics: Posted by juergenhees — Tue Jul 25, 2017 7:51 pm