PUMPKIN CAR STEREO SUPPORT CENTER

Re: 12-C0257 Won't boot up

2018-10-14T19:43:37

What a sham. These units suck.

Statistics: Posted by sonof40 — Sun Oct 14, 2018 7:43 pm

Re: 12-C0257 Won't boot up

2016-05-27T12:54:41

I assume that the whole of China are on holiday right now as you are no longer responding to messages here, or from Amazon. What is going on?

Statistics: Posted by originalracingsnake — Fri May 27, 2016 12:54 pm

Re: 12-C0257 Won't boot up

2016-05-25T11:24:57

Hi,

I don't think this is correct. Amazon returns only work for 30 days and this unit is over that time now. Partly due to the protracted time it has taken to find out that the unit cannot be fixed by me using this forum... The listing on Amazon states:

"Important Information
Seller Warranty Description
We offer our customers an 18-month warranty for quality-related issues for the machine."

I have a quality related issue. The unit is dead. It will not boot up. It is useless to me as a head unit. I require an exchange or replacement.
Please arrange for the dispatch of another unit, or a suitable replacement immediately.

Statistics: Posted by originalracingsnake — Wed May 25, 2016 11:24 am

Re: 12-C0257 Won't boot up

2016-05-23T09:38:47

Hi, cause your order is fulfilled by amazon, if you want to return the unit back, you need to contact the amazon platform or amazon seller.
Regards

Statistics: Posted by Jammy — Mon May 23, 2016 9:38 am

Re: 12-C0257 Won't boot up

2016-05-20T12:59:22

This unit is still dead and it is 15 days since your last reply. How do I go about returning the unit for a refund or exchange? Via the Amazon website?

Statistics: Posted by originalracingsnake — Fri May 20, 2016 12:59 pm

Re: 12-C0257 Won't boot up

2016-05-06T15:20:34

My suspicions were right. The new ROM is not loaded, and won't load......

I think the unit needs to be swapped out...

Statistics: Posted by originalracingsnake — Fri May 06, 2016 3:20 pm

Re: 12-C0257 Won't boot up

2016-05-06T11:44:51

I have got the file to download now. Will take a little time on my slow connection though. I'd appreciate a response on my earlier question though.

"The system update seems to require the HU to be up and running before you can re-image it. My HU is effectively dead as it will not reboot."

Statistics: Posted by originalracingsnake — Fri May 06, 2016 11:44 am

Re: 12-C0257 Won't boot up

2016-05-06T11:03:56

This is the file download error.Attached.

Statistics: Posted by originalracingsnake — Fri May 06, 2016 11:03 am

Re: 12-C0257 Won't boot up

2016-05-06T10:45:49

Thanks for the reply.

2 issues:

1. The mega file in not available for some reason.
2. The system update seems to require the HU to be up and running before you can re-image it. My HU is effectively dead as it will not reboot.

Or are you suggesting that even in its current state, inserting a USB disk with the image file on it should still trigger the update?

Statistics: Posted by originalracingsnake — Fri May 06, 2016 10:45 am

Re: 12-C0257 Won't boot up

2016-05-06T10:25:25

Hi,
we got a ROM file from the factory, you can try to install it to check.
Here is the link for you.
https://mega.nz/#!lc9HAbLK!nAIsEvYnSwqC ... 3KPV0pxvZ8
After you open the link in your PC, you will see the update file, pls click "Download through your browser" to get the file. pls prepare an empty USB disk,after download, then copy the file into the USB disk.
Turn on the device,then insert the USB disk to the USB slot, wait about 5 seconds, the machine screen will pop up a serial discover new firmware, ask whether you need to upgrade,here is the video for your reference.
https://www.youtube.com/watch?v=jJO_QKzHmhU
Regards

Statistics: Posted by Jammy — Fri May 06, 2016 10:25 am

Re: 12-C0257 Won't boot up

2016-05-06T08:21:18

The unit does not do anything after these steps. It just sits there with a few pixels turned white, but certainly no restore process has been started. What now?

Statistics: Posted by originalracingsnake — Fri May 06, 2016 8:21 am

Re: 12-C0257 Won't boot up

2016-05-05T09:08:41

Order # 204-6053317-9709123 fulfilled through Amazon UK.

I'll try the steps you suggest when I am home on Friday.

Statistics: Posted by originalracingsnake — Thu May 05, 2016 9:08 am

Re: 12-C0257 Won't boot up

2016-05-05T08:46:40

Hi, could you please tell us your order number?
Regarding your issue, please turn on the unit, then use sticker to short press the RST hole on the front panel, then short press twice the middle button,
then long press the middle button, then check if the radio will automatically restore the system.
friend, pls see below video which help you how to operate.
https://www.youtube.com/watch?v=vPI52QXAJDs
Regards

Statistics: Posted by Jammy — Thu May 05, 2016 8:46 am

12-C0257 Won't boot up

2016-05-02T10:46:22

I have this unit:
Pumpkin Quad Core 7-inch 1024*600 Digital Touchscreen Double Din UNIVERSAL Android 4.4 Head Unit

This morning it is sitting at the bootloader screen, and won't pass this stage. I have only had it since April..

Any idea how to fix this?

Statistics: Posted by originalracingsnake — Mon May 02, 2016 10:46 am