PUMPKIN CAR STEREO SUPPORT CENTER

Re: RQ0264 Question

2016-09-05T03:23:35

I just tried a USB version. That doesn't want to connected either.

Statistics: Posted by Cryptic — Mon Sep 05, 2016 3:23 am

Re: RQ0264 Question

2016-07-28T06:41:44

Hi, sorry about this.
As you know, your phone could be connected to our unit, and the OBD2 adapter could also be connected to your phone.
So, it's possible that the OBD2 adapter is not compatible with our unit.
Regards

Statistics: Posted by Jammy — Thu Jul 28, 2016 6:41 am

Re: RQ0264 Question

2016-07-28T03:37:20

I tried what you suggested. It did not work. I also tried 0000, 1234, 5678, and 7890. It does not wait to pair.

Statistics: Posted by Cryptic — Thu Jul 28, 2016 3:37 am

Re: RQ0264 Question

2016-07-27T06:21:59

Hi, normally our unit can support this ELM327 interface ODB2 adapter with 4 digit pin, please try to set our unit bluetooth pair password as same as the OBD2 adapter password 6789.
Then you can refer the below tutorial video to connect the OBD2 adapter to our unit, hope some help.
https://www.youtube.com/watch?v=XZ9Cw-xvkx8
Regards

Statistics: Posted by Jammy — Wed Jul 27, 2016 6:21 am

Re: RQ0264 Question

2016-07-26T18:10:53

Pumpkin Support,

I am have same issue. I can scan for bluetooth and see the CHX device, but I do not get a prompt to pair. I have the proper PIN of 6789 for my ELM327 adpater set in the options.

This ELM327 device:

I have a this headunit:
https://www.amazon.com/gp/product/B01ET ... UTF8&psc=1

MCU Version:
MTCC-KLD6-V2.91
May 31, 2016 19:54:14

Android 5.1.1
1024x600

Kernel version
3.0.101+
root@chun #42
Tue May 17 21:50:34 CST 2016

Build number
rk3188-userdebug 01062016.11:08:05

The head unit pairs to my iPhone fine. The ELM327 can pair to my Android cell phone fine.

What do you recommend trying?

Statistics: Posted by Cryptic — Tue Jul 26, 2016 6:10 pm

Re: RQ0264 Question

2016-07-21T08:42:40

Hi, could you please tell us the HD video resolution? Cause our unit can support the 1080P video, please try to play other low resolution video and compare with your smartphone to check.
If the unit still have the poor gradient, it maybe the screen fault, sorry about this.
You can contact our customer service to get the best solution.
Regards

Statistics: Posted by Jammy — Thu Jul 21, 2016 8:42 am

Re: RQ0264 Question

2016-07-20T16:54:24

Hi,
Every image have poor gradient. Browser, youtube, videos...
I've uploaded the followibg video to Youtube:
https://youtu.be/Aja1Yro404s

Pay attention to the waterfall. It's a HD video, the waterfall is very detailed on my computer, but on HU it's a white blur.
So the problem is poor gradients and some texts have noise as the picture sent before.

Sorry I don't have order number, got the HU as a birthday gift.
I'm only asking if you have seen this problem before and if you have idea what is causing (bad screen, bad chipset, bad software..)

Thank you.

Statistics: Posted by pmolina — Wed Jul 20, 2016 4:54 pm

Re: RQ0264 Question

2016-07-20T05:49:27

Hi, could you please tell us your order number?
Regarding your issue, the attached picture does not seem good quality, but it's not clear and detailed for us to check.
Did all the images on the unit look poor gradients?
Would you mind take a short video, upload it to youtube, then send the link to us?
We will try to give you positive solution.
Regards

Statistics: Posted by Jammy — Wed Jul 20, 2016 5:49 am

Re: RQ0264 Question

2016-07-20T03:13:27

Hello,

I have a MTCC-KLD6-V2.91 too.
Image quality is not good, it's like a very compressed JPEG, with noise around text, poor gradients.
Do you know what can cause this?

Here is an example taken when using Play Store:

Statistics: Posted by pmolina — Wed Jul 20, 2016 3:13 am

Re: RQ0264 Question

2016-07-19T10:11:05

Hi, cause the firmware update will erase and clear up all the data before you used or installed, please try to follow the steps when you first connect the OBD2 adapter. The OBDD2 adapter password is 1234/0000, if you could not connect it via bluetooth on our unit, you can change the password through bluetooth menu, please reboot the unit to keep this password change setting.
Here is a tutorial video about how to connect the OBD2 adapter via bluetooth, hope some help.
https://www.youtube.com/watch?v=XZ9Cw-xvkx8
Regards

Statistics: Posted by Jammy — Tue Jul 19, 2016 10:11 am

Re: RQ0264 Question

2016-07-19T04:59:30

Hi Jammy,

The update installed OK and it did improve my boot time. But since the update my ODB2 adapter won't connect. It connected and worked fine before I installed the update you provided in the last post. So I know it's compatible with this head unit, but not this firmware.

The issue is that it doesn't ask me for a password when I connect to the ODB2 adapter.

Any ideas? Maybe I should go back to the original firmware? I'd rather a slower startup time than no ODB2...

Cheers,
David

Statistics: Posted by dmpmassive — Tue Jul 19, 2016 4:59 am

Re: RQ0264 Question

2016-07-13T08:21:59

Hi, thanks for your quick reply and understanding.
Here is the link of the more stable firmware.
https://mega.nz/#!MFcw0KZC!xlkrqN3E_v9G ... yYllst3oxc
Please download the firmware through the browser, copy the file into a micro SD card, then insert the SD card into GPS slot.
Enter the Settings-->about device to click the System update, then the unit will recognize the firmware file and update the system automatically.
Regards

Statistics: Posted by Jammy — Wed Jul 13, 2016 8:21 am

Re: RQ0264 Question

2016-07-13T07:53:21

Yes. I would appreciate trying an older more stable firmware. That would be great.

Statistics: Posted by dmpmassive — Wed Jul 13, 2016 7:53 am

Re: RQ0264 Question

2016-07-13T07:36:20

Hi, it may have relation with the apps you installed on the unit, could you please enter the setting-->backup&reset-->factory data reset to restore the factory setting to check?
Normally our unit just take about 25-30 seconds to boot.
And cause the android 5.1 lollipop is our new released operation system, there are still something need to be improved.
If you agree, we can send you an old and more stable firmware which may decrease the boot time, then you can try to install it.
Regards

Statistics: Posted by Jammy — Wed Jul 13, 2016 7:36 am

Re: RQ0264 Question

2016-07-13T01:39:47

I'm trying to get to the bottom of why my unit takes so long to boot. It's taking about 60 seconds. It goes through the car logo routine for about 30 seconds, then flashes up the desktop for about 3 seconds, then it goes back to the car logo for another 30 seconds...

Any ideas?

Statistics: Posted by dmpmassive — Wed Jul 13, 2016 1:39 am