PUMPKIN CAR STEREO SUPPORT CENTER

Re: Radio and more

2017-05-27T07:55:40

Hi,
For the radio mute problem.The radio will be closed when you start the app which is auto-installed in the unit Except for the Navi app.
For the GPS problem,you can contact the customer service on the website where you buy to get an new antenna.
Regards

Statistics: Posted by Jammy — Sat May 27, 2017 7:55 am

Re: Radio and more

2017-05-24T07:29:57

It dosn't help to take the antenna outside.

What then ?

Lars

Statistics: Posted by Jensen — Wed May 24, 2017 7:29 am

Re: Radio and more

2017-05-22T10:03:17

Thanks

I will try that, but what about the other question about radio mute when i use easy connection ?

Lars

Statistics: Posted by Jensen — Mon May 22, 2017 10:03 am

Re: Radio and more

2017-05-22T03:24:40

Hi,
For GPS problem, you can try to place the antenna outside the car.
If this does not help, you can contact the customer service for changing a new antenna .
Regards

Statistics: Posted by Jammy — Mon May 22, 2017 3:24 am

Re: Radio and more

2017-05-19T10:01:49

Hello

The other day i drove 250 km in one direction, the GPS did behave ok, on the tour back it was terrible.

See link: https://youtu.be/V4PDByBg6Pg

When i use the easy connect the system mute the radio, can i fix that so that i can use my radio and use aps from my mobile on the screen on the same time ?

Lars

Statistics: Posted by Jensen — Fri May 19, 2017 10:01 am

Re: Radio and more

2017-05-11T09:51:27

Hi,
could you take some picture of GPS info to us.
We help you analyze whether the antenna is broken.
Regards

Statistics: Posted by Jammy — Thu May 11, 2017 9:51 am

Re: Radio and more

2017-05-10T14:22:11

Hi

I have now updated the unit, i'm not sure that it helped me, perhaps a little.

I use the GPS info app regulary and can se there are none or 3-4 usefull satelites, but sometimes there can be 8 or more whit a strong signal but no accuracy,

Lars

Statistics: Posted by Jensen — Wed May 10, 2017 2:22 pm

Re: Radio and more

2017-05-04T07:49:20

Thanks for answer.

It is both the Igo App and 4 other App's who use the GPS.

I have also an app to monitor the signal, it shows several GPS signals, some times 8 or more but they are all "red", after a while, some times 20 minutes, they turn white/blue ( Igo app ).

I have even moved the antenna to get better signal.

I will update the firmware, because i don't think it's only the Igo who has the fail.

Lars

Statistics: Posted by Jensen — Thu May 04, 2017 7:49 am

Re: Radio and more

2017-05-04T07:22:47

Hi,
For the GPS problem,first check if the radio could receive the normal satellites in GPS info app.Then,maybe the compatibility between the Navi app and map app.You can use the latest IGO map or change anther map.
Here is the latest firmware for your unit .
https://mega.nz/#!lFVVWS7Q!WvezHo2glWLu ... BNYnqVArUE
Regards

Statistics: Posted by Jammy — Thu May 04, 2017 7:22 am

Re: Radio and more

2017-05-02T19:41:10

Hi once again

The GPS are getting even more poor, sometimes i can drive for 20 minutes or nore befor i get a usefull gps signal, and then there are more dropouts.

Are there new firmware that can help on this problem.

Can i upgrade the unit to a newer androide version ?

Lars

Statistics: Posted by Jensen — Tue May 02, 2017 7:41 pm

Re: Radio and more

2016-10-06T11:02:40

Hi,
Sorry for the late reply due to the National Day.
About the cold boot time, normally our unit just need to take 25-30 seconds to enter the main menu.
If you install many apps, the cold boot time may take a little long but it does not affect the radio using.
About the canbus protocol, it already has set to the right option, and please don't change it.
About the nav app, you need to check if you set the voice guide correctly and if the radio could receive the normal satellites.
You can also use other nav apps, such as sygic, here maps, waze and google maps.
Regards

Statistics: Posted by Jammy — Thu Oct 06, 2016 11:02 am

Re: Radio and more

2016-09-29T08:41:49

Hi Jammy

I have now been ´"living" with the radio for nearly 2 months.

I have managed to run the update but still have some troubles.

When i start up the radio i first see the brand logo then the desktop and then again the brand logo, then after apx a minute i get the desktop again and the radio works. It's when i start form "cold" or if i just have the ignition of for a few seconds, i have set the timer to 2 hours.

The car is a S-max from 2009, what canbus protocol should i chose, focus, Mondeo or.... ?

It's still that the IGO nav app tells me that there is no gps signal ( voice ) when i run another program using gps, it's not all the time.

The radio is still poor but better, i guess.

What can i do ?

Lars

Statistics: Posted by Jensen — Thu Sep 29, 2016 8:41 am

Re: Radio and more

2016-08-15T08:01:21

Hi, sorry for the late reply due to the weekend.
Did you mean that the unit could not finish the firmware installation?
Please check if you put the update.img file into the root inventory of the SD card.
We have sent the same img file to our client and they did the firmware installation without problem.
There must some details left out or ignored.
You can redownload and reinstall the update.img to check, sorry for the inconvenience brought to you.
Regards

Statistics: Posted by Jammy — Mon Aug 15, 2016 8:01 am

Re: Radio and more

2016-08-12T17:59:03

I have now made a sd card whit the flash file.

When i put the card in the gps slot, nothing happens, then i find the update menu, and i can see the .img file, click start.

Then the HU power down and starts up again whit the black and blue Lollipop screen, now the HU shows the Lollipop for several hours, nothing happens, the only way to get some respond is to push the rst, then it powers up as normal.

I have 2 identical sd cards, the other has a new version of the Igo map and there are no problem to read it, so thats not the problem.

Any good ideas to solve it.

Lars

Statistics: Posted by Jensen — Fri Aug 12, 2016 5:59 pm

Re: Radio and more

2016-08-10T07:59:48

Hi,
With respect of your description, it's possible the system software problem, could you please flash the item to check?
Here is the link of the firmware for your unit RQ0545.
https://mega.nz/#!oEkmDQbS!mLISMXaMt7OH ... qqZUFIFZYc
You can refer the below forum to download and install the firmware.
viewtopic.php?f=18&t=14
If this still does not help, please take a video, upload it to youtube, send us the link to show more details about the problem.
Then we will try to analyze and help you solve it.
Regards

Statistics: Posted by Jammy — Wed Aug 10, 2016 7:59 am