PUMPKIN CAR STEREO SUPPORT CENTER

Re: 27-AQTU72 Stuck At Loop

2017-01-18T09:07:11

Hi,
They have lots of work to do, and due to the different timezone and working time, there may have some delay, sorry about this.
Regards

Statistics: Posted by Jammy — Wed Jan 18, 2017 9:07 am

Re: 27-AQTU72 Stuck At Loop

2017-01-18T06:54:35

I have tried that with no luck. I have been sending emails to your customer service and they are not responding.

Please advise

Statistics: Posted by za3toor — Wed Jan 18, 2017 6:54 am

Re: 27-AQTU72 Stuck At Loop

2017-01-18T06:47:58

Hi,
The steps you mentioned are with no problem, sometime the flash process fail unexpectedly, please try it several times.
You can unplug the power cable then reconnect to check if it will start the update process.
If it's still stuck at loop, please contact our customer service to return it back.
Regards

Statistics: Posted by Jammy — Wed Jan 18, 2017 6:47 am

Re: 27-AQTU72 Stuck At Loop

2017-01-17T23:11:00

Any Update on this issue?

Statistics: Posted by za3toor — Tue Jan 17, 2017 11:11 pm

Re: 27-AQTU72 Stuck At Loop

2017-01-16T08:10:10

Hello,

I had it on a 4GB drive, I have formatted the USB to FAT32. Moved the folder mcuupdate and files update.zip and update.script to the root of USB drive. Connected the USB drive, turned on the car, NOTHING. Clicked on the RST button for 5 seconds, screen went black and when it came back, it just continued with the loop as nothing had happen.

Please help.

Thanks!

Statistics: Posted by za3toor — Mon Jan 16, 2017 8:10 am

Re: 27-AQTU72 Stuck At Loop

2017-01-16T06:31:47

Hi,
Sorry for the late reply due to the weekend.
Please double check the whole press including firmware download and unzip, power off and restart, the USB stick storage size which should be within 64GB.
Sometime the update will be success after trying several times.
Regards

Statistics: Posted by Jammy — Mon Jan 16, 2017 6:31 am

Re: 27-AQTU72 Stuck At Loop

2017-01-13T15:57:20

Hello Jammy,

I have tried that and it does not work. The green Android guy keeps on looping back.

Please help!!

Za3toor

Statistics: Posted by za3toor — Fri Jan 13, 2017 3:57 pm

Re: 27-AQTU72 Stuck At Loop

2017-01-13T10:19:42

Hi,
Sorry for the trouble caused.
For the unit stuck in loop issue, you can install the update firmware to check.
Here is the link of the firmware for your unit AQTU72.
https://mega.nz/#!UZEQVBZQ!CBGaNF8iqlD3 ... vEpr-ERGfc
Please download the "force update" rar file through your browser, unzip it, then open it and copy the three folder in the root inventory of the unzipped force update file. Please use a USB stick to copy the three folder like the below
attached picture, then plug the USB stick into the rear USB cable.
Power off the unit and turn on it again or just press the RST hole to start the update process.
Regards

Statistics: Posted by Jammy — Fri Jan 13, 2017 10:19 am

27-AQTU72 Stuck At Loop

2017-01-12T23:54:27

Hello,

I turned on my car this morning, and the Android Green Logo came up and then disappeared. It loops in that manner.

My Order ID: 100006287

Please advise on what I can do to get the stereo system working again.

Thanks,
za3toor

Statistics: Posted by za3toor — Thu Jan 12, 2017 11:54 pm