PUMPKIN CAR STEREO SUPPORT CENTER

Re: RDS / Radio Issues with CN01-02202B-01B

2017-10-09T10:32:57

Hi,
here is the firmware for the unit CN01-02202B.
https://mega.nz/#F!8MdDUT7R!87vCQYX580JbaP8O7I4eaA
You need to download the files to the root content of a sd card and then insert it into the GPS slot.Lastly,click the settings--- extra setting --- system update.
Regards

Statistics: Posted by Jammy — Mon Oct 09, 2017 10:32 am

Re: RDS / Radio Issues with CN01-02202B-01B

2017-09-30T08:58:06

hello Jammy,
the problem wit the volume button was: /extra settings/ switch knobs1 and 2/ to "close".
please let me know if any update for the unit is or will be available.
thanks
KHD

Statistics: Posted by kdorner1 — Sat Sep 30, 2017 8:58 am

Re: RDS / Radio Issues with CN01-02202B-01B

2017-09-22T06:31:36

Hi,
there is not app update currently.
Regards

Statistics: Posted by Jammy — Fri Sep 22, 2017 6:31 am

Re: RDS / Radio Issues with CN01-02202B-01B

2017-09-21T10:28:52

hello Jammy,
many thanks for your answer. I could fix the the loudness button, after i got access to the settings menu.
Due to the DAB+ and FM radio Apps, is there any way to get the Apps updated, perhaps by them issued for the better rns version CN01-02306B. Perhaps this is a solution up to the point a software update of the CN01-02202B-01B is available.
regards
kdorner1

Statistics: Posted by kdorner1 — Thu Sep 21, 2017 10:28 am

Re: RDS / Radio Issues with CN01-02202B-01B

2017-09-12T02:39:42

Hi，
You can first reset the unit.The password of the reset factory option is 7890.
If the reset doesn't help,please tell me how you switch to navigation app.
I also don't understand when you said the volume button changed the function to tuning the broadcast station now on FM-radio, media player, Dab+ radio. I don' know how to reset the unit. We hope you can provide us a video about the above problem.You know,a video is directly and clearly to show the problem.
For the mirror link problem,we didn't test this app with handy.You can ask the customer service of the handy whether they support mirror link function.
For the Bluetooth function,yes ,Blue-tooth can only be activated for the telephone app.
Hope your kind understanding.
Regards

Statistics: Posted by Jammy — Tue Sep 12, 2017 2:39 am

Re: RDS / Radio Issues with CN01-02202B-01B

2017-09-09T13:52:29

Hello,
my new Radio CN01-02202B was ordered from the online store Autopumpkin.de. I had difficulties to receive any confirmation that the order was raised correctly. My Order is still not listed on autopumkin website !
The only i got from PayPal :
“Transaktionscode: 3K248580NA926430R “Es handelt sich um ein Pumpkin 7 "Touchscreen Quad-Core Android 6.0 Marshmallow 2 Din Auto Stereo & RAM 2GB 1024 * 600 AV Ausgang Bluetooth 4.0 Lenkradsteuerung OBD2 WIFI / 3G Internet Radio und dem dazu benötigten DAB Empfänger
DAB + Box Y0251”. I reeived the rns on 1.7.2017. on the rns is the name printed

I'm not happy about the unit.
Problems so far:
1) switching from radio to any navigation program results in stopping the radio tone.
during radio on any telephone call will stop the radio tone. I need to close the radio app and start again.
2. Blue-tooth can only be activated for the telephone app.
3. Mirror function with my handy is not working.
4. I- can’t import contacts from my handy
5. FM- RDS function doesn't work.

6. Yesterday I reconnected the power cable. Suddenly the volume button changed the function to tuning the broadcast station now on FM-radio, media player, Dab+ radio. I don' know how to reset the unit. the reset switch didn’t help.
7. Under settings I cant reinstall the factory image ! Is there an different password necessary ?
I tried 126,8888,3368,518,121212,3711,0000,123456, without results ! what can I do ?

Perhaps there is an functional image available meanwhile
Please help

Statistics: Posted by kdorner1 — Sat Sep 09, 2017 1:52 pm

Re: RDS / Radio Issues with CN01-02202B-01B

2017-08-22T03:56:01

No answer is also an answer.

Statistics: Posted by Arne — Tue Aug 22, 2017 3:56 am

Re: RDS / Radio Issues with CN01-02202B-01B

2017-08-18T10:40:37

@Jammy: Unbelievable.
You really sell the same unit with new Android Release BEFORE the problems with the old version is fixed? Why doesn't sent your company first an update to existing customers and decide to sell a new one?!? Is this the policy of pumpkin, to let customers test and test and then leave them alone and sell a new device to other people? Please explain.

Statistics: Posted by Arne — Fri Aug 18, 2017 10:40 am

Re: RDS / Radio Issues with CN01-02202B-01B

2017-08-18T06:00:25

In Germany, this "Radio" is on Ebay and Amazon not available any more. It was taken from the market. Maybe pumpkin will wait until the problem is solved. And pumpkin knows also, that the following update is the very last chance and MUST be properly running. Another fail will be posted around the net immediately. And this will be the end of this unit. Therefore I assume, that pumpkin will not release it, until its defenetly working.
But how long would it takes?

Statistics: Posted by Arne — Fri Aug 18, 2017 6:00 am

Re: RDS / Radio Issues with CN01-02202B-01B

2017-08-18T04:56:34

Any news? The sender retuning and the messy sendername makes the radio unusable. Please publish a software update for this really very big problem.

HELLO PUMPKIN ...... PLEASE WAKE UP !!!!! YOU HAVE SOLD ME A RADIO, THAT DOES NOT WORL CORRECTLY!!!!!!!

The same Radio is now with Android 7.1 available (http://www.autopumpkin.de/autoradio-mit ... audio.html). To you have an update now?

Today i have wrote to AMAZON to the back settlement of this purchase. Ich will send the radio back .... or you post a funktional update today!!!!!

Statistics: Posted by jonnytheonly* — Fri Aug 18, 2017 4:56 am

Re: RDS / Radio Issues with CN01-02202B-01B

2017-08-09T03:24:26

Hi,all
there still no update for the messy code of the radio station,sorry about this.
Please wait patiently.
Regards

Statistics: Posted by Jammy — Wed Aug 09, 2017 3:24 am

Re: RDS / Radio Issues with CN01-02202B-01B

2017-08-08T19:43:37

Hello? Would be nice to get at least an update.

Thanks

Statistics: Posted by Elreinoderenu — Tue Aug 08, 2017 7:43 pm

Re: RDS / Radio Issues with CN01-02202B-01B

2017-08-07T07:20:44

Hi Jammy,

any news?

Regards
Elreinoderenu

Statistics: Posted by Elreinoderenu — Mon Aug 07, 2017 7:20 am

Re: RDS / Radio Issues with CN01-02202B-01B

2017-08-02T15:21:22

I am also very sad, that the radio does not work properly. Ich have bought the radio 5 weeks ago and every week i try another tip (with different settings, wrong updates and so on) from the pumpkin support (email or forum). But all these activities doesn´t solve the problems of the radio. It seems, that is a delaying tactic of pumpkin.

I have bougt the radio by amazon. Pumpkin ist not able to sell a functioning product. I have bougt the 2. pumpkin device and its also the same problem .... I hate this .... i am a consumer and not a tester. I have spend about 100 hours with both pumpkin radios (build in the car, bought a fitting cover, setup, testing, extending the radio, writing with suppord, make a parcel, send back, build in the 2. pumpkin, adjust a new cover, make it fittingly, also setup, also testing, writing with pumpkin support and so on and so on). Who pay me my time?

I have bougt the Radio at AMAZON Germany (Austria) .... the Problems of the Radio are so old, as the radio itself (about 5 weeks). Now i will drive 2weeks to Germany and France. Afterwards, when i come back and there is still no functional completly new software available i will tell this problem to amazon ... and i demand my money back.

Statistics: Posted by jonnytheonly* — Wed Aug 02, 2017 3:21 pm

Re: RDS / Radio Issues with CN01-02202B-01B

2017-08-02T09:26:25

Hi,all.
I never delete our customer's post on purpose except for some repeated post.If your post really lose,it may be the mistake if the website.However,sorry about this.
If you have something important to tell me in the lose post ,you can write a post again.
For the radio problem,we are trying to solve it.
For the return and refund issue,you should contact the customer service where you bought the unit.
I don't know how to deal with this kind of issue..I am here to help you solve the technical problem.Hope your kind understanding
Regards

Statistics: Posted by Jammy — Wed Aug 02, 2017 9:26 am