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PUMPKIN CAR STEREO SUPPORT CENTER Get support for PUMPKIN products. Get the information you need for the type of product you own. 2016-10-09T05:28:33 https://forum.autopumpkin.com/feed.php?f=8&t=761 2016-10-09T05:28:33 2016-10-09T05:28:33 https://forum.autopumpkin.com/viewtopic.php?t=761&p=4082#p4082 <![CDATA[Re: RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]>
Tried the firware update.
No change.
Still metallic sound when on call over bluetooth.

Statistics: Posted by johnchi — Sun Oct 09, 2016 5:28 am

]]> 2016-08-19T06:46:16 2016-08-19T06:46:16 https://forum.autopumpkin.com/viewtopic.php?t=761&p=3116#p3116 <![CDATA[Re: RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]> Sorry about this.
Before you return it back to us for a replacement, could you please try to install the update firmware to check?
Here is the link for your unit RQ0276. Hope some help.
https://mega.nz/#!ZYFCGIZY!vlVpc2S_zPiz ... xD2mRZkC60
If this still does not help, please contact our customer service to return the unit.
Regards

Statistics: Posted by Jammy — Fri Aug 19, 2016 6:46 am

]]> 2016-08-19T06:10:36 2016-08-19T06:10:36 https://forum.autopumpkin.com/viewtopic.php?t=761&p=3114#p3114 <![CDATA[Re: RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]> Statistics: Posted by johnchi — Fri Aug 19, 2016 6:10 am

]]> 2016-08-17T02:15:46 2016-08-17T02:15:46 https://forum.autopumpkin.com/viewtopic.php?t=761&p=3013#p3013 <![CDATA[Re: RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]> Sorry for the late reply.
If you try another phone and restart both the phone and unit, but the problem still happens.
It may the bluetooth module fault, sorry about it.
Regards

Statistics: Posted by Jammy — Wed Aug 17, 2016 2:15 am

]]> 2016-08-15T08:37:09 2016-08-15T08:37:09 https://forum.autopumpkin.com/viewtopic.php?t=761&p=2951#p2951 <![CDATA[Re: RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]> Can i get a reply please?

Statistics: Posted by johnchi — Mon Aug 15, 2016 8:37 am

]]> 2016-08-11T12:53:12 2016-08-11T12:53:12 https://forum.autopumpkin.com/viewtopic.php?t=761&p=2910#p2910 <![CDATA[Re: RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]> Statistics: Posted by johnchi — Thu Aug 11, 2016 12:53 pm

]]> 2016-08-10T21:37:59 2016-08-10T21:37:59 https://forum.autopumpkin.com/viewtopic.php?t=761&p=2899#p2899 <![CDATA[Re: RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]>

Here is a video showing:
Bluetooth audio/music working great.
Regular music player via usb working great
Bluetooth call - metallic sound - cannot hear good at all.


As you can see sound from everything is great but not from bluetooth call.
Is this still related to one wire?

Thank you.

Statistics: Posted by johnchi — Wed Aug 10, 2016 9:37 pm

]]> 2016-08-10T07:31:50 2016-08-10T07:31:50 https://forum.autopumpkin.com/viewtopic.php?t=761&p=2873#p2873 <![CDATA[Re: RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]> If possible, you can also send us both our power cable pin position and your original connector.
We can help you check and give you the positive solution.
Regards

Statistics: Posted by Jammy — Wed Aug 10, 2016 7:31 am

]]> 2016-08-09T17:36:34 2016-08-09T17:36:34 https://forum.autopumpkin.com/viewtopic.php?t=761&p=2857#p2857 <![CDATA[Re: RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]> Did not help.
Used restore defaults after..
Did not help.
Bluetooth music also works great and sound is clear.
It is only bluetooth calls which have a problem.
I really need a resolution because i have two units that i cannot use.

Statistics: Posted by johnchi — Tue Aug 09, 2016 5:36 pm

]]> 2016-08-09T10:26:29 2016-08-09T10:26:29 https://forum.autopumpkin.com/viewtopic.php?t=761&p=2851#p2851 <![CDATA[Re: RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]>
Tried another phone same thing.
Will try the reset and report

Statistics: Posted by johnchi — Tue Aug 09, 2016 10:26 am

]]> 2016-08-09T09:29:07 2016-08-09T09:29:07 https://forum.autopumpkin.com/viewtopic.php?t=761&p=2847#p2847 <![CDATA[Re: RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]> Regarding your issue, it may have relation with your phone, so we suggest you use another phone to check?
And you can also reset the unit with pressing the RST hole or do a factory settings restore to check if it's just the system error.
Regards

Statistics: Posted by Jammy — Tue Aug 09, 2016 9:29 am

]]> 2016-08-08T19:59:44 2016-08-08T19:59:44 https://forum.autopumpkin.com/viewtopic.php?t=761&p=2822#p2822 <![CDATA[RQ0276E - Phone calls - bluetooth - sounds metallic cannot hear]]>
Bought two of these units via aliexpress: RQ0276E
Order ID: 76794271519894
I cannot hear the people I am talking to over bluetooth . The sound is VERY metallic and I cant understand what is being said.
The peope I call can here me great but I cannot hear them clearly at all.
Everything works great and sounds great in the car when playing music, listening to radio etc so the problem is NOT with the system/spearker etc.
The issue is only when making call - I cannot hear the people I am taking with clearly - they sound very distorted.

Thank you.

John

Statistics: Posted by johnchi — Mon Aug 08, 2016 7:59 pm

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