If you check it with no problem, the unit inside mainboard may have problem, we suggest you return it back to us for repair.
Please contact our customer service or write to "support@autopumpkin.com"
You will get a reply within 1-2 days.
Regards
Statistics: Posted by Jammy — Tue Sep 06, 2016 3:41 am
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the LED backlight was working just fine and I did never took out the unit, so it is neither a cable problem nor a canbus problem. It only can be a problem of the software.
As you can see in the pics, which were taken on following days, out of a sudden the lights didn't go on.
The second pic also shows my settings in factory setting.
What else could be the problem?
Statistics: Posted by paul_yoo — Sun Sep 04, 2016 8:52 pm
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Then you can go to the factory settings to check if the "Key light" was selected.
Cause sometime we may forget to click the Apply and Exit to keep this settings.
And you can also find the orange illumination wire from our power cable and near the unit side, then modify it and connect it directly to your car headlight positive pole, don't let it go through the canbus box, though I think the canbus box has no problem, that's just a way to make the button light work as it should.
Regards
Statistics: Posted by Jammy — Thu Sep 01, 2016 6:10 am
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I installed the unit on the 20th of august, driving without any big problems. But one day suddenly neither the volume control nor the select a number from my contactlist over the steeringwheel don't work.
I made a video to make it more understandable:
[youtube]https://youtu.be/tMA6_zBkFlY[/youtube]
And this was just working fine till that moment.
I can assure that the canbus is connected right, since the control did work till now and the display still turns dark when the headlight of the car goes on.
So what could be the problem and how can it be solved?
Beside this problem, I would like to mention a few more problems, if it's okay. Otherwise I have to open more threads.
1.
Because of the issue with the steering wheel, and I thought it might be a software problem since it had worked, I did a factory reset. After that I can't go to Settings->Factory Settings with "126", only with "m123456". Any known reason for that?
2. On the homescreen there is on the statusbar a button to change between running apps, which is a basic function of android.
But this one doesn't show up when running any app, so it is difficult to switch between apps. The only way is to go back to homescreen and open the other app and vice versa. Would it be possible to make the button always active and to be shown?
3. I have huge problems to get out the radio again. The instruments to take it out doesn't fit and work. Could you give any tips?
Sorry for the many questions, but I am stuck now and don't know what to do anymore.
Statistics: Posted by paul_yoo — Tue Aug 30, 2016 7:17 pm
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Regarding your issue, can you please tell us if the unit saved the FM radio station or it will continue to play the music from the USB cable or SD card slot when you reboot the unit?
If possible, would you mind take a video about the problem?
We will try to help you solve it.
Regards
Statistics: Posted by Jammy — Mon Aug 15, 2016 2:45 am
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