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by m20rsp
Sun Aug 06, 2017 4:55 pm
Forum: General Configuration
Topic: touch screen problem
Replies: 6
Views: 981

Re: touch screen problem

Jammy

I have emailed customer services twice now once through the contact form and once direct to the support email address and still had no reply, can you please get them to email me directly please rob_perry@me.com

Regards
by m20rsp
Fri Aug 04, 2017 12:41 pm
Forum: General Configuration
Topic: touch screen problem
Replies: 6
Views: 981

Re: touch screen problem

The stereo is fitted in a BMW E90 and you supply a metal bracket to relocate the heater controls, the digitiser cable is located at the bottom of the screen and has been rubbing on this metal bracket and has broken it

The unit code is SKU:11-RQ1129E
by m20rsp
Wed Aug 02, 2017 9:47 pm
Forum: General Configuration
Topic: touch screen problem
Replies: 6
Views: 981

Re: touch screen problem

Hi Jammy

I have contacted customer services but have not had a reply, i have found the problem
the bottom of the unit has been rubbing the metal bracket that was supplied to hold the heater controls and it has rubbed through the digitiser cable.
by m20rsp
Mon Jul 31, 2017 5:01 pm
Forum: General Configuration
Topic: touch screen problem
Replies: 6
Views: 981

touch screen problem

Hi my touch screen has gone wrong and keeps changing things on its own, i have tried a master reset and it is still happening making the unit useless

Help please
by m20rsp
Mon Jul 31, 2017 5:00 pm
Forum: General Configuration
Topic: touch screen problem
Replies: 0
Views: 540

touch screen problem

Hi my touch screen has gone wrong and keeps changing things on its own, i have tried a master reset and it is still happening making the unit useless

Help please
by m20rsp
Sun Jan 15, 2017 11:00 pm
Forum: General Configuration
Topic: sku 11-rq1129 problems
Replies: 7
Views: 1590

Re: sku 11-rq1129 problems

Hi Jammy

After sorting the original problems with this unit i really like it but i am having the google services crashing problem, i have tried to install the two files you have provided but my system just fails to install either of them.

what can i do ?
by m20rsp
Sat Sep 03, 2016 6:38 pm
Forum: General Configuration
Topic: sku 11-rq1129 problems
Replies: 7
Views: 1590

Re: sku 11-rq1129 problems

Thanks, I have updated firmware and it has fixed the issue with the unit loosing it's memory so could have been corrupt firmware originally as I have not changed the wiring.
The vehicle app still doesn't work though and I'm gathering that this app controls the heated seats and window blinds.
by m20rsp
Fri Aug 26, 2016 9:02 am
Forum: General Configuration
Topic: sku 11-rq1129 problems
Replies: 7
Views: 1590

Re: sku 11-rq1129 problems

Hi No I'm not using obd2 but I do plan to so if you could send the updated firmware it may help. The yellow wire is already connected to the battery and even if I switch the unit off on the power button with the ignition on it still looses all settings. Thanks for the quick reply, like the unit but ...
by m20rsp
Thu Aug 25, 2016 6:17 pm
Forum: General Configuration
Topic: sku 11-rq1129 problems
Replies: 7
Views: 1590

sku 11-rq1129 problems

I have just installed a head unit purchased from your .co.uk site, order number 100001403 i have several problems so i think i may have a faulty unit 1. the system boots several times before being useable 2. the system looses all programmed radio channels and time settings even though it has permane...
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[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1236: count(): Parameter must be an array or an object that implements Countable

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