PUMPKIN CAR STEREO SUPPORT CENTER

hi Jammy , i have sent a message to customer services regarding sending the head unit back for repair , can you give me an idea of how long these repairs will take ?

regards - Tommy

hi Jammy , i did as you said and used the "flash" file , it installed 100% ok but the head unit still does not work properly , no sound , no wi-fi , no bluetooth etc. , is my head unit still under warranty ? , if it has to be sent back how do i do this ?

regards - Tommy

hi Jammy , will try to flash the unit and let you know what happens , do not know whether it was just coincidence or not but the sound , bluetooth and wi-fi did indeed work before i installed the reverse camera , i paired the steering wheel controls after the camera was installed and they worked fin...

Hi, For the bluetooth problem,you need to set your BT type as "WQ_BC6". QQ截图20170808110434.png For the Wifi problem,do you check whether the USB port normal or not? You can just try to use a USB stick . For the sound and steering wheel control ,please record a video to us so that our engi...

hi Jammy , one other strange thing that happened after i had connected the steering wheel control buttons they all worked ok but when out driving the other day the head unit switched itself on by itself with no one touching "power on" button ? i switched it off but it came back on by itsel...

hi Jammy , for the sound problem as far as i know the car ( 2011 Kia Sportage ) has no additional amplifier and i already tried connecting the blue cable on the head unit wiring plug to the 12v + switched connection on the car just incase there was an amplifier but still no sound from the car speake...

hi Jammy , for the wi-fi problem , i have looked at the information and i already soldered a long extension wire to the wi-fi aerial on the rear of the head unit , i also have the wi-fi dongle connected to the head unit , as i said everything worked before but now the wi-fi will not stay on when you...

hi Jammy , thanks for your quick reply , i will try to answer your questions one at a time , i will contact customer services for a new reverse camera , as for the bluetooth issue the head unit just searches for available devices but can not find or pair to my phone , my phone was paired to the head...

hi Jammy , just thought i,d add some more information , along with the no sound issue , reverse camera not working there are also now a few more issues , bluetooth is not working and when you switch on wi-fi it immediately switches back from on to off , so wi-fi is also not working , don,t know if t...

hi Jammy , forgot to answer your question about "reverse mode" , when i put the car in reverse all i got was a blank black screen , and what i meant by "trigger switch" can be seen in the attached photos of the previous message

regards - Tommy