PUMPKIN CAR STEREO SUPPORT CENTER

1.Please check the USB port connected well to ensure power supply is normal.

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2.Please make sure the Radio antenna connected well with the DAB box.

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3.Before installation,you need to remove the protective paper from the transparent film on the Antenna.

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4.After installation, we suggest you to put the radio antenna on the left of right corner under the front window. It's better to pick up the signal.

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5.After the DAB application installation of your car stereo, click the app icon to check if you can enter the DAB functional interface normally.
6.If the signal source is strong and you can receive stations, it indicate that the wiring is correct and the product is working normal. In this case, it supposed to be that DAB signal source transmitter is unstable, or the surrounding environment is affected by electromagnetic waves. (Maybe there are airports, post offices, underground garages and so on.)

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7. Reinstall the DAB software to check if it is the software problem.
https://mega.nz/#!ZmoR2L5L!2nVuXioKx9D7 ... hux0p5U6Jk
8.Please check whether it is in Europe or not? Whether there has DAB signal sources? If there are no DAB signal source, our DAB product could not pick up radio stations.
9.Please contact our service for a new DAB antenna, to check if it is the problem of the DAB antenna.
10.Find another car with Android car stereo, and install our DAB product to check if it works.
11.Could you please send us the image of DAB interface or operating video for analyse?
12. If all of those steps are normal, and the problem still exist, then there is something wrong with the product.

I have recently purchased this item but have not fitted it yet so don’t know if I have an issue. However, the fitting instructions for the aerial confuse me and I’d appreciate your thoughts.
The instructions ask you to remove the protective paper from the black film and stick to the metal frame of the car. However, unlike other aerials like this, there is no black film. Does that mean there is no need to make sure part of the aerial is touching metal? It’s as if the instructions are for an older version of the aerial.
Does anyone have any thoughts on how this should be fitted?
Thanks
Jay

Hi,
this is our careless.Thanks for the reminding.You can just only need to remove the protective paper from transparent film on the Antenna referring to the picture.
Regards

Last month I bought a Pumpkin Android 8 car stereo and a Dab receiver NA7001B. The first tests showed good results. The antenna was not fitted to the windscreen. But when driving the quality changed from good to very poor to no signal. I thought the reason is the antenna. Then I fitted the antenne like discribed on the wind screen left bottom at the A pillar. But now I cannot receive any DAB station. I checked all cable connections, they are ok.
Should I give the described solution (deinstall and reinstall App) a try? Or is there another possibility?

Thanks
Spiky

Habe versucht bei dieser Box mit dieser Antenne einen Empfang von Sendern zu bekommen. Leider gibt es immer wieder Abbrüche. Bei meiner Antenne ist zwischen der Box und der Antenne noch eine weitere schwarze Box (Verstärker?). Dieser sollte mit 5 Volt Spannung betrieben werden. Am Antennenausgang der DAB+-Box liegt aber nur eine Spannung von 1 Volt an, und somit wird der Verstärker nicht arbeiten. Brauchte ich ein anderes USB-Kabel, das die 5 Volt vom Radio zur Box überträgt? Ich habe das Radio:
Android 8.0 Car Stereo/Radio for Audi A4 Double Din Octa Core 7 Inch Touchscreen with GPS Navigation DVD Player RAM: 4GB + ROM: 32GB
gekauft und zusätzlich die DAB+-Box.



Mit freundlichen Grüßen
Rolf118

About this issue ,you can contact the pumpkin customer service or write to support@autopumpkin.com.
You need to tell them your order number or ebay id so that they can confirm your unit .
Regards

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Ich habe eine neue Box mit Fensterantenne erhalten. Der Empfang ist aber noch genau so schlecht. Bei beiden Antennen ist eine zusätzliche schwarze Box enthalten. Wozu ist diese und wie mu? sie angesteuert werden?

Viele Grüße
Rolf118

Hi,that is the signal amplifier .
Regards

Reicht für diesen Verstärker die Spannung von 1 Volt, die von der Box kommt oder müsste der Verstärker mit 5 Volt betrieben werden?

Grüße Rolf118

Hi,1.8 volt to the amplifier .