Model 11-RQ0255+Y0811 issues

[Jammy]

Hi,
Sorry for the late reply due to the weekend.
About the reverse camera, sorry that it was broken. You can contact the amazon customer service staff and try to get a new camera.
Or you can tell us your amazon order number via private message, then I can help you inform my amazon customer service colleague.
We can arrange to send you a new camera ASAP.
Just wish you can feel our sincere service and the efforts to help you solve problem.
Regards

[gggg602]

Thanks Jammy...i just PM'd you with my Amazon order number. Please let me know when it gets sent or if you need anything else from me.

[gggg602]

Jammy...just wanted to thank you for warranty of the backup camera. I just received it and hooked it up. It is all working again. Thanks for your help.

[gggg602]

Hi Jammy...wanted to know if there are any firmware updates to this model. Model 11-RQ0255+Y0811?

Thanks,

Gary

[Jammy]

OK,please contact customer service on amazon.
They will help you replace.

Regards,
Jam