Fm/Am Radio app not working

[arielpuerto]

Hi i buy this stereo KD-C0234 but i have a problem with the radio
1) the radio dont work, it scan but cant find any station, i try with the antenna on the car and i buy a new antenna but still not working.
i already disable st and the other options and nothing. All the conections are good.
My order number was 100003725
Thank you.

[Andy]

Hi there
Can you please tell me if you have installed any other ROM or MCU file to the radio? Does the radio function have sound comes out when you enter into it?
Can you please go to setting---factory setting---input password 126, and then click the APPLICATION menu, check the Radio IC option and tell us what option is it? Maybe you can change to other option, and then click APPLY and Exit to reboot the radio to make those change active to check? If you do not mind, would you mind record a short video to show us your operation?
Regards!