11-RQ0369E ISSUES

[KOCHAB1309]

Hello

Since last emails send to customer support, im updating the request to support conter, if there are any solution to my problems.

1- Rádio generally is very slow to operate, takes a long time to open any software installed in radio. In reverse gear with rádio off, takes a long time to open the screen parking sensors. The usage of ram is about 70-80%,with all programs off, in a 1Gb of ram is too much!!!

2- Screen Doors Open, i open left door, on the screen i have the right door, same for right door. Rest of doors are ok.
3- Steering wheel right buttons dont work.
4- Firmware update can solve this issues??? Which one and where i can download it???

Hope u can solve this issues.
Thanks in Advance

[Jammy]

Hi,
here is the firmware for the unit RQ0369.
https://mega.nz/#!FEtQRahA!Oh084yfP8jPF ... JpEo-rPUJE
And if you still have some problems with the unit.
Please tell us your order number or buyer id by the way so that we can provide positive solutions.
Regards

[KOCHAB1309]

Since last post, my radio stop working today. Every time i switch on , it show BLACK SCREEN and cant operate anything, no sound no image, nothing at all.
Regarding your question about the seller, is STARSTORE 88. The nr. purchase order in Ebay: 222161401027.

Ive sent him a email, regarding the terms of warranty of this unit, what is the next step to solve my problem.

[Jammy]

Hi,
Do you mean the unit can't start after flash the firmware i gave you?
Regards

[KOCHAB1309]

Hello
After your reply last 16/06, my radio stop working in 24/06 with Black screen, no sound, impossible to operate with it.
Next day, when i start my car, the radio starts working apparentelly normal , with the main functions working. As you told me last post, i update the firmware sucesseful. But there Issues that dont work.

The screen doors are fixed
Right steering wheel buttons dont work.
The RAM usage is about 50%, even so, high
Screen have a slight flashing , not a clear image, specially with white images, ex: google web Page.

My biggest concern, is the reliability of this unit, more issues, due the investiment i made.
In terms of warrants, what is next step to solve my problems ???

Waiting your reply
Pedro Munoz

[KOCHAB1309]

Hello

Very Sorry, i forgot to tell you, after de flash of firmware, the screen fails twice and the last time i switch on , start work normal.
It happens some times, when i start the radio, chaging the logo on start, to another brand, screen doors with wrong information, desktop change to windows. After i switch off and start again , my presets are back to normal, this happen since i bought the radio.
As you can see, Im very disapoitting for reliability, today work fine, tomorrow dont work.

Waiting for your reply
Pedro Muñoz

[Jammy]

Hi,
You can enter into factory settings---canbus page and choose VW.
If this doesn't help you ,please provide your car info and take a picture of you steering wheel control.
Regards

[KOCHAB1309]

Hello
My car is VW TIGUAN SPORT 1.4TSI 4 4MOTION, year : 07/2009
I dont need to factory setup to chante logo on start, only switch off, switch on, to go back to previous desktop presets .
In attachement photos as you request.

Waiting your Reply

[Jammy]

Hi，
the right button of the steering wheel control is used to control the original car computer not out unit.
Regards