PUMPKIN CAR STEREO SUPPORT CENTER

Hi, yesterday on my way home, I was using Android Auto when suddenly the screen was switching between different apps. I wss able to switch to the home screen with the buttons on the left, but the top 10% of the screen weren't working. Today the same happened.

Following the datas about my car and the Android Unit:
Car: Skoda Fabia 3 from 2015
Pumpkin Radio 8.1 with 10.1''
Label at the radio: AA0441S-A01
MCU: TS907.190518(H)

Do anyone has a solution to that?

Hello,

Can you offer a video of the problem for us?
And is it working properly in the top 10% of the radio mode screen?

Thank you
Jammy

https://www.filehosting.at/file/details ... 0Radio.mp4

I tried my best to record the issue. Hopefully you can see the problems.

The Top 10% sometimes work and sometimes not, but I think in the Video it becomes clear what I mean.

Hi,

Whether the music comes from a mobile phone or a USB flash drive, the Android Auto can only connect to the mobile phone, not the USB flash drive.
This is the reference video.
https://youtu.be/Y7cZ9ErRN-w

Thank you
Jammy

That's not the problem. The problem is the stuff the radio is doing without me touching anything.
The question is: Is there a solution to that problem or do you need to send me a new radio?

Hello,

Please try to update the firmware.
https://mega.nz/#F!KehFUI7K!RiXdxW7UXITgWdoQ1Qh-og
Steps: Open the link--- download the folder --- do not need to unzip --- open the folder --- copy the 2 files (8227L-8.bin, 8227L-8.upd) in the folder to the root directory of the USB flash drive--- Plug in the USB interface ----- it will pop up an upgrade window --- upgrade the system.

If after updating the firmware, the issue does not solve.
The car stereo needs to change the screen.

Thank you
Jammy

I updated the firmware, but the problem is the same.

How do I get a new screen or who is responsible for that?

Hello,

As for the screen, please email to support@autopumpkin.com.

Thank you
Jammy