PUMPKIN CAR STEREO SUPPORT CENTER

Hi there,

first of all, my Amazon order number is 403-0837290-6429165.

My current Android version is 6.0.1, MCU version is 5.3.19-11-10-453101-170107, and the system version is V7.3.1_20170302.094453_KED3.

I was not been able to install the unit until last week, so could not test it before. Now it is up and running on my car but there are a couple of things I'd need some help with:

1. Is there any firmware update for this unit? What is the latest Android version I can run on it?.
2. I have seen that the previous version had a connection cable specifically for iPods. Is there any way to use that cable in this version?. I have an old iPod I still use for listening music and I would like to use it in the car. It is working fine over BT, but then I have to disconnect my phone.
3. If no iPod cable is available, is there any way to have the phone connected for voice and the iPod connected for multimedia/music at the same time?
4. My other option was to connect the iPod through the AUX jack, which seems to work for other users in the forum. In my case, I cannot hear anything on the unit when I connect the iPod through the AUX connector. When I open the Music application no matter what channel I select, no sound comes out. What could be the reason for that behaviour? Could be a software issue or could be a hardware failure? Is there any specific setting or application that I have to use for that?

Thanks in advance for your help.

Hi,
the unit CN10-02201b don't support Ipod connection.Maybe you saw the unit which support this function just has the same appearance with this kind of unit.
There is not AUX connector on our unit.Did you get an AUX adapter?There are just some RCA cable on the back of the unit.
Regards

Hi,

is this the support service for Pumpkin? Is there any other place where I can log my questions?

I appreciate your response, but I don't think you even read my post, and you are not answering any of my questions. So if you are just another user I appreciate your time responding, but if you are a Pumpkin associate this has been the worst response to a support request ever.

If you are a member of the Pumpkin support team, please read my post and answer my questions. At this moment I only have bad things to say in my review about this unit and the company, but reading other users' opinion I think this could not be fair, just bad luck.

Thanks.

Hi,
you also can contact the customer service where you bought the unit .Hope you can get a satisfied answer.
Regards