PUMPKIN CAR STEREO SUPPORT CENTER

Hello.
There is some problem with the device. The device turns off after turning off the ignition (without delay), but the device does not turn off, and after switching off the button on the panel the airbag error pops up and the car does not respond to the key buttons. After 10 seconds, the error disappears and the key works again.

Hi,
it is a little hard for us to understand this problem well.Could you mind show me an video about this.
Regards

At that time I have not airbag error.
Device is not automatic turn off only manually.
Video is here:
https://www.dropbox.com/s/uzw7ub4oy4brh ... 4.mp4?dl=0

Hi,
you can disconnect the can bus box and keep the other connector insulating to prevent the yellow wire and red wire from short-circuit.

QQ截图20171227093055.png (76.69 KiB) Viewed 3176 times

If this can help you,you can consider contacting the customer service to send you an new canbus.
Any query ,please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions .
Regards

My Aliexpres id is 160771216

When the can bus box is disconnected, the device behaves as before (shutdown mode).

Hi,
what shutdown mode do you mean? Did the unit normally start on and power off after you disconnect the can bus box?if yes,you can contact the customer service to send you an new canbus box.You can also write your require to the mailbox aliexpress@autopumpkin.com .
Regards

After disabling the can bus box, the device did not turn off automatically, it was necessary to turn off the shutdown button.

BMW radio turned off when you got the key. What can I test yet?

Hi,
sorry for my poor understanding before.
Did you modified your car connection before? If not,please check and confirm that the red wire of the ISO cable should connect to the acc positon such as the positive pole of the cigarette lighter.
Regards