PUMPKIN CAR STEREO SUPPORT CENTER

I have a RQ1019E (bought from a reseller because it wasn´t in stock...) - My SD cards in "GPS Card" Slot (Original Card too) dont get mounted...
When I change to Slot too the second "SD Card" Slot there is no problem every card will be instantly mounted....

So how can we fix this issue???

Saturday I want to drive in holidays and I can´t use the navigation....

Please help me!

By the way - No it isn´t neither recognized in the recovery mode nor in the settings nor in the file explorers.....

Hi, with respect of your description, it's possible that the GPS slot is broken.
I suggest you install the navigation from the SD card slot, here is a tutorial video for your reference.
https://www.youtube.com/watch?v=n85KtU3X7nA
Regards

Thanks for the quick answer! And then it knows automatically the path to the maps???

And what about a working radio after holidays....?

The GPS Slot is definetely broken.
Cards will be recognized if you push them inside and hold them pushed - when you release them (they look at this moment correcty inserted) the device begins to hang up... So if it possible send me a new drive - then I will change it...

Greetings from Germany

Armin

Hi, actually this is not a serious problem, you can use the SD card slot to use the maps.
You can also play music and video from the rear USB cable.
If you sitll want to get a new unit, please contact the reseller.
Or you can tell us the order number or buyer ID, then we can help you check the order information.
Regards

I contacted your support (they answered one time - I wrote back and I get no answer again....) and the vendor (ebay) - nobody helps me and gives me a replacement - sorry but this is frustrating....
I dont want to use an other slot - I dont want to repair patch the things - I want an working device