PUMPKIN CAR STEREO SUPPORT CENTER

Hello,

Amazon Order: 302-0063836-3089937 DAB+
Amazon Order: 302-2129119-5021131 Pumpkin C1217

I wanted the benefits ov DAB+ at my location. My friends have it in his cars and the quality is awesome, so many nice cannels ^^
So i buy your DAB+ modul... When iam lucky i get only 1! channel and this one interrups very 2-5 seconds... On that, every time
i restart the channels are missing an i must seach again, and this needs minutes... That is a absolut useless system!
The antenna is taped on the front window...

Pls can you help me, i want to use DAB+ because we have so many so good channels here

Hi,
Sorry for the trouble caused.
Regarding the GPS issue, could you please check if your car window has metal film and put the DAB antenna outside the car to check?
And you can also delete the DAB app and reinstall it from the apkInstall--oem.
If it's convenient for us, would you mind take a video and upload it to youtube, then send the link to us?
We will discuss with the factory technician to get the positive solution.
Regards

Nono the GPS modul fits under my car dashboard and function perfect, thats not a problem...
The DAB+ Antenna is on my window and i cant get it away from because its glued with your pads... but before i glued the antenna i try it outside with no better signal... i thought it was the position i stand so i moved my car but with no better result...
I try the reinstalling today i wil write tomorrow if it solve the problem.
Best regards

And another problem apeers -.-
in past i had problems with wifi and bluetooth, somethimes it funktion sometimes not... later the free speaking option faild. now even the wiki cant get paired with something...
The DAB+ gone crasy now, nothing, i click seach... nothing happends...
i make a faktory reset but everything the same.
Bluetooth-> no funktion
Wifi-> No funktion
DAB+-> No funktion
every time i restart, the point where the music stops faild and restart from beginning.
i think my device is dieing (

So. Now i done again a factory reset and done a update with the correct update img.
Wlan -> sometimes work sometimes not
Bluetooth ->no funktion
DAB+ -> no funktion
every time i restart, the point where the music stops faild and restart from beginning.

so nothing really change

I make a vid of the try to find something on DAB+ but everything you see is a screen who do noting for 13 Minutes... So it would be useless to upload this

Hi,
Sorry for the late reply due to the weekend.
Could you please check if you got this below firmware?
https://mega.nz/#!ZYFCGIZY!vlVpc2S_zPiz ... xD2mRZkC60
And you can try to install the original MCU, just hope some help.
https://mega.nz/#!0JFGlBoC!UX-oH28_AwP6 ... KZr5FmVqNE
If these do not help, please contact our customer service or write to "support@autopumpkin.com" and return it back for repair.
Regards

ok now i have enough of this... >.<
I download the update file and install ist on your device. Now NOTHING is funktion.
The update before that run perfectly with no problems. and now this:

IMG_20160915_114511.jpg (5.18 MiB) Viewed 2414 times

Done: A reset, new try with update, wipe all date and so on

i dont know if this is a Monday device or what, i had enough trouble with this device.
I defently want now a new one or my money back...

Hi,
Sorry for the late reply due to the Mid-autumn Festival.
About the firmware for your unit, it's my mistake, that's not the right firmware, really sorry about this.
https://mega.nz/#!pE9RkSYQ!9keYflM6RSJ0 ... veW7UV9MA8
Please reinstall the right firmware to make the unit display normally.
Regards

So the system is now booting again and i can hear music again. But:
-> Bluetooth not working (so i cant connect any phone)
-> WiFi works sometimes, sometimes not
-> DAB+ Works perfect for 1 Minute and crashed again. Not working anymore...

So please, either i get a new device or i want my money back. I had so much trouble with this monday device, i would prefer to get a new one

Hi,
Sorry for the late reply due to the weekend.
Regarding your issues, really sorry that they were not solved by the update firmware.
If you want to get a new one, please contact our customer service or write to "support@autopumpkin.com"
Regards