Radio app fault and hard reset disfunction

[raviri]

Hello anyone!

i bought unit C-0241 in November last year. Now i´m solving big problem.

Unit have original fimrware. I add only apps Fuelio, VLC, Navigator and customize wallpapers and icon menu. Your original radio app works fine for 2 months.

Now about problem: Radio app cant start - always crashes. Reeboot didnt solve anything. I tried to hard reset - 1 press reset, 2 press middle buton and hold - nothing hapens.

Here is video witch shows it - https://www.youtube.com/watch?v=pzyGKyriLaE

Please help... Thank you for replies.

RM

[Andy]

Hi there
Sorrry for replying you late due to not work at weekend.
Could you please check the following link showed thread to solve this?
viewtopic.php?f=18&t=79
Regards!

[raviri]

Great! Radio app works again! Thank you werry much.

Please one more question:

How I can off the radio app without reboot? Theres no Off button on the windscreen. I must always to reboot whole unit to turn off app.

I thing, the app will be more better with off button. There can be another button for save searched stations...

RM

[Andy]

Hi there
Thank you for your reply!
This may require to update to the new version firmware to achieve that, but the problem is that, update by yourself may take a lot of risks on damage the radio, would you really want to try? If yes, plesae first send me a photo of the current system version and MCU version on the about machine screen on your device, so that we can check if we have the correct version for you to update.
Regards!

[raviri]

Perhaps we misunderstood

I´m atempting only to turn off the radio app. See new video and you can find my comments in it. (allow show CC!)

But, problem with hard reset still persits. See video.

https://www.youtube.com/watch?v=B2KlceNL7iU

Výstřižek.PNG (688.05 KiB) Viewed 6164 times

My configuration is in pictures.

WP_20160131_11_55_35_Pro.jpg (331.2 KiB) Viewed 6164 times

WP_20160131_11_55_59_Pro.jpg (286.98 KiB) Viewed 6164 times

[Andy]

Hi there
Sorry for replying you late due to not work at weekend.
Could you please download the firmware to install from the following link? Just download it and you will get a file update.img, and you copy it to a USB pen, and plug to the radio USB port to install it.
https://mega.nz/#!8YtnDLIA!5sw2RbasYAKr ... 0hOl4ZUj2A
And here is the video tutorial:


After updated the firmware, please update the MCU from the following, download and you will get a file Project-Car.bin, copy it to a USB pen, and plug to the USB port, and go to setting to update.
https://mega.nz/#!YJECQRYQ!-rx-jK17kWpP ... zfZ-0XW7ys
Below is a tutorial video:


After those update, there will be a exit notice when you click return icon from the radiomenu.
Regards!

[raviri]

Now, im verry unhappy customer!

I progressed you steps to update. Updating of system was sucessfull. Update of MCU not.

What hapend? Steps with numbers(alter select bin file) was verry slow than you have in video. Process sundenly stops on step about 1200 and than radio completly bricks on black screen.

Now I cant do nothing! Not responding on ignition switch, not on resset buton! Only black screen.

Iso cable is correctly instaled. Radio worked fine.

Radio is new - 3 months old.

[Andy]

Hi there
Sorry about this, the process is kind slow, but it will be continue my friend. As you mentioned it is directly stop and do not turn on, I think it must be power unstable caused during updating or any other operation had done during operation. Would you mind first please disconnect the power cable at the back of the radio for 10 minutes, and then reconnect it check the following video shows to reset the radio to check? Short press the RST hole, and then short press the middle hole for two times, and then long press it without release until it boots to the Android menu.

Regards!

[raviri]

So:

I disconected whole unit from din cable. 20 min. without power. Iso cable is instaled correctly - +12V on red and yellow cable. 0V on GND.

Radio still not responding on recovery menu. As i shown in my video below, my unit couldn´t get to recovery menu since this problem happend.

[Andy]

Hi there
Sorry for replying you late due to different working time and time zone!
I'm sorry about that, but there is no video, could you mind send the video link again to check?
If it is really not able to solve, you can return the item back, we will help you repair it, please do not worry!
Regards!