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C0254 Touchscreen is not working
Posted: Sun Sep 11, 2016 2:50 pm
by Chamuelm
Hi!
I bought this unit: SKU: 11-C0254-US-A. from a seller on ebay.
Everything was working fine for few months (2-3) until now.
The touchscreen has ocationally not working, had to do hard restart for it to work. but now it is not working at all.
Anyway, i can still use the physical buttons.
Do you have any idea?
Re: C0254 Touchscreen is not working
Posted: Mon Sep 12, 2016 9:59 am
by Jammy
Hi,
Could you please first tell us your buyer ID?
Regarding your issue, sorry about this, we can send you a new touch screen.
You can contact our ebay customer service, they will reply you ASAP and provide you the details solution.
Regards
Re: C0254 Touchscreen is not working
Posted: Mon Sep 12, 2016 6:51 pm
by Chamuelm
hi
my ebay buyer id is: chamuelm
thamk you
Re: C0254 Touchscreen is not working
Posted: Wed Sep 14, 2016 3:42 am
by Jammy
Hi,
Thanks for your information and sorry for the delay reply due to the different time zone and working time.
Normally we need a short video to help you confirm if it's only the touch screen problem.
And my ebay customer service colleague will reply you.
More questions, please keep contact with her.
Regards
Re: C0254 Touchscreen is not working
Posted: Sat Sep 17, 2016 8:02 pm
by Chamuelm
Because of the not working touchscreen i replaced the unit in my car to the old one and just now managed to connect it in my house.
Here is the video:
https://youtu.be/FFsrHb8u07o
Re: C0254 Touchscreen is not working
Posted: Sun Sep 18, 2016 10:17 am
by Jammy
Hi,
According to your video, it's just the touch screen problem.
You'd better contact the ebay seller or write to "support@autopumpkin.com" to get a new touch screen.
Please attach your ebay buyer ID.
Regards