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CD doesn't come out and unit doesn't power on
Posted: Sun May 20, 2018 8:09 pm
by daverbuch
Hi,I bought the Pumpkin 8 Inch Double Din Android 7.1 unit for VW cars (I have a golf), order number 100002353 on your UK website. The unit was working fine until recently, but now I have two problems:
1. I have a CD inside the unit that I can't take out. I press the button, there are noises, but the CD doesn't come out.
2. The unit now doesn't turn on at all.It happened in two stages, first the boot was stuck on the logo and then there wasn't even the logo picture and the screen is black and nothing happens.
The two problems are separate and each happened at a different time. At the beginning everything worked fine.
Will appreciate your help.
Thanks
Re: CD doesn't come out and unit doesn't power on
Posted: Mon May 21, 2018 10:06 am
by Jammy
Hi,
1.you can refer to this article or video .
viewtopic.php?f=3&t=36https://www.youtube.com/watch?v=m7Rh9ISQIJ4 2.you can flash the firmware :https://mega.nz/#!JMNjDLYQ!lSLwnlgVe1iP5G8dmK2hME0zatfaMqmsIEj1lZe80uQ
Please download the files to the root content of one sd card and insert it into GPS slot (USB stick also OK).Then do as following video.
https://www.youtube.com/watch?v=Vtfwfh0Olu4Regards
Re: CD doesn't come out and unit doesn't power on
Posted: Fri Jun 29, 2018 2:19 pm
by daverbuch
Hi, thanks for your reply. The link you sent to me comes up as not available (for the latest firmware). Can you pls resend it. Thanks.
Re: CD doesn't come out and unit doesn't power on
Posted: Mon Jul 02, 2018 5:55 am
by Jammy
Re: CD doesn't come out and unit doesn't power on
Posted: Sat Jul 07, 2018 4:58 pm
by daverbuch
Thank you very much.
Re: CD doesn't come out and unit doesn't power on
Posted: Mon Jul 09, 2018 10:11 pm
by daverbuch
Hi, I have followed the instructions for the recovery update, but the reset doesn’t work. I press the power and then short press on the reset, but it never gives the 3 beeps and I don’t get to the menu stage. Only the illumination goes off and then on. That’s it. Any ideas?
Thanks,
Doron
Re: CD doesn't come out and unit doesn't power on
Posted: Thu Jul 12, 2018 2:53 am
by Jammy
Hi,
after inserting an sd card with the firmware into the GPS slot,you can do as follow:
1.hold the power button on and then short press the RST button once.
2.wait for around 3s,then loosen the power button and short press it again at once.
3.the unit will automatically enter into recovery menu.
Regards
Re: CD doesn't come out and unit doesn't power on
Posted: Wed Jul 25, 2018 6:03 pm
by daverbuch
Hi Jammy, unfortunately, this solution doesn't work as well. Nothing appears on the screen and it continues to be dark/off regardless of the effort to go into recovery mode. It is now almost two months since this issues started. Is there anything else we can do on the software/firmware side? Otherwise, I think we should move to replacing the unit. Thanks, Doron.
Re: CD doesn't come out and unit doesn't power on
Posted: Thu Jul 26, 2018 7:13 am
by Jammy
Hi,
ok, you can contact the pumpkin customer service for the next solution.
Regards