Touch Screen not responding

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dario512
Posts: 3
Joined: Tue Aug 15, 2017 5:26 pm
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Touch Screen not responding

Postby dario512 » Tue Aug 15, 2017 5:38 pm

I have a model 11-RQ1127-US-A and a couple of days ago the touch screen stopped working from about 2/3 of the screen up, please let me know if there is a fix for that or what can be done.
Best Regards, jose.



Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Touch Screen not responding

Postby Jammy » Wed Aug 16, 2017 8:24 am

Hi,
you can try to flash the unit with the following firmware.
https://mega.nz/#!pE9RkSYQ!9keYflM6RSJ0 ... veW7UV9MA8
You can do referring to following video.
https://www.youtube.com/watch?v=Vtfwfh0Olu4
Regards

dario512
Posts: 3
Joined: Tue Aug 15, 2017 5:26 pm
Contact:

Re: Touch Screen not responding

Postby dario512 » Tue Aug 22, 2017 4:44 am

Hi, I flashed de unit with the update that I downloaded, but still the same problem; what's next?
Regards, jose.

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Touch Screen not responding

Postby Jammy » Wed Aug 23, 2017 6:27 am

Hi,
so you can contact the customer service where you bought the unit to change a touch screen.
Regards

dario512
Posts: 3
Joined: Tue Aug 15, 2017 5:26 pm
Contact:

Re: Touch Screen not responding

Postby dario512 » Tue Aug 29, 2017 4:41 am

Hi, I noticed that when I flashed the unit with the update that you sent me, it downgraded from 5.1 to 4.4; can you please send me an update to go up instead of down.
Best regards.
Jose

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Touch Screen not responding

Postby Jammy » Wed Aug 30, 2017 2:37 am

Hi,
sorry about this .
You can flash this android 5.1 firmware.
https://mega.nz/#!lFVVWS7Q!WvezHo2glWLu ... BNYnqVArUE
Regards


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