Radio

[John_23]

Hello
I have a problem with the radio does not find the radio stations I reset the device to factory settings believing that resolve the problem with finding the radio stations.We did not solve the problem instead we lost from the applications that were installed on the device can help me with an update for recover applications. The device was purchased from amazon order number AM0035419253. device data
Ultra octa-T8 processor
android 6.0.1
MCU 5.3.19-11-10-453101-170502
system V9.1.1_20170904.119626_KED3-5
DVD 2.13.15-860 mc-160106
all the best

[Jammy]

Hi,
please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions .
You also can contact our customer service through the mailbox support@autopumpkin.com .
Regards

[John_23]

Hello
was ordered from amazon.de
Carrier: Amazon Logistics, Tracking #: AM0035419253

all the best

[Jammy]

Hi,
1.did the unit found some station before?
Is your antenna expanded?
2.please check again whether the antenna pulg tightly.
3.Please check there is some radio signal around you.
Regards

[John_23]

Hallo
I just found a radio station, bayern 3 I tried to find them all but failed I tried and in front of the house where I live, in the parking lot at work I can not find any radio station, FM1 FM2 FM 3 AM . I use the car antenna is connected correctly. The original audio of the car found all radio stations everywhere.
All the best

[Jammy]

Hi,
so you can contact the customer service where you bought the unit or directly write post to support@autopumpkin.com for the next solution.
Regards