Firmware Request Car Radio RQ0253

Technical file download link of PUMPKIN device

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Jammy
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Re: Firmware Request Car Radio RQ0253

Postby Jammy » Mon Aug 15, 2016 10:58 am

Hi,
If you decide to return it back to repair, please contact our customer service or write to "support@autopumpkin.com"
Regards



Mrakoris
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Joined: Tue Jul 05, 2016 6:07 am
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Re: Firmware Request Car Radio RQ0253

Postby Mrakoris » Tue Aug 16, 2016 7:22 am

Hello!

Just in case I duplicate information here.
Sent the device together with a TFT-board yesterday.

Tracking number - CA056938836RU.

Please, before sending to me back, check all options that everything worked.

Best regards,
Boris.

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
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Re: Firmware Request Car Radio RQ0253

Postby Jammy » Wed Aug 17, 2016 2:29 am

Hi,
Once you sent the tracking number to our customer service, we will follow up it.
Please don't worry, before we send it back to you, our quality inspector will test it and make sure it work as it should.
Regards

Mrakoris
Posts: 14
Joined: Tue Jul 05, 2016 6:07 am
Contact:

Re: Firmware Request Car Radio RQ0253

Postby Mrakoris » Wed Oct 12, 2016 8:22 am


Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Firmware Request Car Radio RQ0253

Postby Jammy » Thu Oct 13, 2016 3:06 am

Hi,
Sorry about this.
Once your return package was received, we will arrange to send it to factory for repair each Friday, and the factory need about a week, sometime it take a little long time. Cause the part need to replaced maybe out of stock.
Please don't worry, you can keep in touch with the custom service, once we get the repaired unit from the factory , we will arrange to send it to you ASAP.
Regards

Mrakoris
Posts: 14
Joined: Tue Jul 05, 2016 6:07 am
Contact:

Re: Firmware Request Car Radio RQ0253

Postby Mrakoris » Thu Oct 13, 2016 5:56 am

Hello!
The fact that the parcel you have already received a month ago. The factory can not repair the unit within a month! Support each time offers more to wait. How long to wait, they can not tell!


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