Need file for my unit

Technical file download link of PUMPKIN device

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Csewhite
Posts: 38
Joined: Sat Aug 13, 2016 10:47 am
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Need file for my unit

Postby Csewhite » Sat Aug 13, 2016 10:57 am

Stuck on boot menu need file for unit thanks

Mtcb kld6 v2.85
5.1.1
3.0.101 kernel
Ebay item no 291721849514
Ebay username csewhite
Ebay seller suokesi2015



Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Need file for my unit

Postby Jammy » Mon Aug 15, 2016 7:17 am

Hi,
Sorry for the late reply due to the weekend.
Here is the link for your unit RQ0268.
https://mega.nz/#!oEkmDQbS!mLISMXaMt7OH ... qqZUFIFZYc
You can refer the below forum to finish the update.
viewtopic.php?f=18&t=14
Regards

Csewhite
Posts: 38
Joined: Sat Aug 13, 2016 10:47 am
Contact:

Re: Need file for my unit

Postby Csewhite » Mon Aug 15, 2016 12:52 pm

Thanks!!!

Csewhite
Posts: 38
Joined: Sat Aug 13, 2016 10:47 am
Contact:

Re: Need file for my unit

Postby Csewhite » Mon Aug 15, 2016 4:58 pm

So I updated with the file provided and it boots up to a black screen nothing more I can still get in to boot menu

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
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Re: Need file for my unit

Postby Jammy » Tue Aug 16, 2016 7:36 am

Hi,
Sorry to hear about it.
Could you please try to install the firmware again? Cause sometime it may fail during the update.img file download or the firmware installing.
If the unit just still get in to the boot menu, it's possible the android board broken.
Please contact our customer service or write to "support@autopumpkin.com"
Regards

Csewhite
Posts: 38
Joined: Sat Aug 13, 2016 10:47 am
Contact:

Re: Need file for my unit

Postby Csewhite » Tue Aug 16, 2016 7:49 am

I tried last night to install in many times via sd and USB I don't believe that the unit is broken because it will still play music the volume buttons still display on the screen and mute and power still display. It finishes the install and booting logo still appears and finishes just boots up in to a black screen however I can still use volume functions and mute and power and they still display and will play music ect

Csewhite
Posts: 38
Joined: Sat Aug 13, 2016 10:47 am
Contact:

Re: Need file for my unit

Postby Csewhite » Tue Aug 16, 2016 12:22 pm

could it be possible you sent me a link for a firmware for a different unit ? Because on amazon I found my unit as 11 rq0248e

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
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Re: Need file for my unit

Postby Jammy » Wed Aug 17, 2016 2:46 am

Hi,
According to your words, it should be the system software problem.
We just got a new android 5.1 firmware for your unit RQ0268, here is the link for you. Hope some help.
https://mega.nz/#!gJNlTbwI!y_9pJo2Cuu0H ... dDQjBo8Lf8
The unit you bought is not the RQ0248 as the amazon store shown,cause different platform have different rules.
Regards

Csewhite
Posts: 38
Joined: Sat Aug 13, 2016 10:47 am
Contact:

Re: Need file for my unit

Postby Csewhite » Wed Aug 17, 2016 11:44 am

Same issue with new file I resorted to custom firmware which actually works sorry

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Need file for my unit

Postby Jammy » Fri Aug 19, 2016 1:17 am

Hi,
Could you please tell us if the new update.img file worked or you used other customer firmware to solve the black screen problem?
Regards


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