Problem with Map Software - File Missing ? Win CE 6 - HELP!!

[Sulla]

Hi,

I am running one of your units, its front opening with the map SD card behind the touchscreen.

I am attaching screens of model etc.

I altered some of the settings in NAV Preferences and suddenly got a
"Failed to open file ui_igo9\800_480\ui\cockpit.css exiting application."

Ok, I have RESET the unit, which failed to change or fix ANYTHING. HOW can I FIX this?

Is there somewhere I can download this file or download a "good" copy of my maps? I am very fed up, the option should NOT be there if it is going to to screw the GPS up. OR the file should be there!

Can I have a reply in ENGLISH, not CHINGLISH, you are a large company selling a huge amount of head units, they are great, but support needs to be given in a way that people, ie me and others can understand!

Can you please advise on best way to fix this issue, can I download this missing file or download the NAV files for the WinCE unit?

This is where I bought the item and its details:
http://www.ebay.ie/itm/321378983278

Kind Regards - Sulla

[Jammy]

Hi,
For the Navigation app problem,you can try to connect the customer service to get the latest igo map.
Regards

[Sulla]

Hi,

I got a new copy from the vendor.

Here is a solution for those who can't get hold of a new copy of the maps which fixes the issue:

"If you delete the save folder you will reset iGO to it's defaults.

All your settings etc will be lost

A new save folder will be created."

This resets the nav and it works perfectly again!

Regards - S