PUMPKIN CAR STEREO SUPPORT CENTER

Hi Jammy, I have an Fc600tn which has problems with the touch screen not responding and the - volume button on the left hand side.. the top of the screen still works but only a small part of it. I have tried the reset button but that didn't work. I've read somewhere this can be fixed by updating the firmware is this true ? If so could you send me the link to download it.
Thank you
Jamiebob

Hi,
please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions .
Regards

Hi Jammy,
Sorry for the late reply but I have been on holiday.
I bought the unit on eBay from e-coolsupermarkets2015 on 28th July 2016 item ID:322025338891
I can't find a serial number but it has the number
11-RQ0269E on it
I hope this helps.
Regards
Jamie

Hi,
the firmware doesn't help to this issue. You can contact our pumpkin customer service or directly write to support@autopumpkin.com for changing the touch screen.
Regards