PUMPKIN CAR STEREO SUPPORT CENTER

Hi, I have a CN01-02306B and for the past few days it has started playing up. After about 10 minutes of running it just restarts then a few minutes later it does it again.
I have tried doing a factory reset and it has not helped.
Can I refresh the firmware at all to see if that fixes it?
Thanks.

Hi,
please provide us a video about the problem so that we can try to give you effective solution.
Regards

Hi, I have uploaded a video here: https://youtu.be/1bMDUP1XzIk
As you can see as soon as I press the Bluetooth button the unit just resets which is the other thread I started. I sat here recording for about 10 mins and it didn't restart but shortly after I stopped recording it then restarted!
I have done a factory reset and it is still the same with both issues.
Thanks.

Any news as this seems to be ignored. I would like to be able to use my unit properly.

Hi,
sorry for the late reply.
We know your problem and trying to solve it.Please wait for few days.Once we get solution,we will write here to notice you.
Regards

Thank you. Also it has started not remembering the buttons I set on the home screen. Sometimes they stay and sometimes it returns to the factory default. This unit is starting to get quite a list of faults so I'm soon going to send it back and go elsewhere.

Any news as I'm going to sent this unit back otherwise as this is getting nowhere?
It has now been a week with no response.
Thanks.

Hi,
Sorry for the late reply.
You can try to set the bluetooth type as WQ-BC5

QQ截图20170905150959.png (35.31 KiB) Viewed 2058 times

If this still does not help,you can contact the customer service to change the android board if you don't mind change by yourself and you need solder the GPS connector with the soldering bit.
Regards

Hi, it is set as WQ_BC5 already. - it was working.
It was all working fine up until recently.
Changing the board? That seems a little extreme, can't I reinstall the first firmware as I'm not to sure about changing boards.
I'll just return it otherwise and get a different brand.
Thanks

Can I please have a copy of the firmware as on previous devices that has usually fixed them.
Otherwise I'm sending it back and going elsewhere.
Thank you.