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PUMPKIN CAR STEREO SUPPORT CENTER • the solution of the problem that losing some app after restore to factory settings
Page 1 of 2

the solution of the problem that losing some app after restore to factory settings

Posted: Wed Dec 20, 2017 6:16 am
by Jammy
Hi ,
Recently we have found that some client restore the unit to the factory settings and lose some original apps.Sorry about this issue.If the model number of your unit is CN10-XXXXX,you can download some app from the following link.
https://mega.nz/#!0EVUXARL!EtO8HBtpgxsD ... O0_E7CkBvg (including GPS test app,easy connect app,quick image app,google map app and ES files app)
https://mega.nz/#!wENRCAyQ!PnbtN5dgsEJa ... a1Kd_Lz2Q( DAB app)
https://mega.nz/#!ZUVl1QAL!B4hk09ceQW06 ... fTk(Torque app)
Regards

Re: the solution of the problem that losing some app after restore to factory settings

Posted: Wed Dec 20, 2017 11:08 pm
by Michael Spence
Thanks Jammy,

But the first link only downloaded the voice search app.

Also i have a problem on start up where my screen goes blank.
i have to hit the home key to get an image.
when i check the open apps, there is one called TW which is causing the blank screen.
Can you help?

Thanks,
Michael

Re: the solution of the problem that losing some app after restore to factory settings

Posted: Thu Dec 21, 2017 7:22 am
by Jammy
Hi,
thanks for your remind .I have already modified the link .You can download again.
It seems that we don't install the TW app(i also don't recognize this) on the unit before sending the unit out.If you don't mind ,you can try to uninstall it .Or please take some picture or record an video about this issue.
Regards

Re: the solution of the problem that losing some app after restore to factory settings

Posted: Thu Dec 21, 2017 1:40 pm
by Michael Spence
Hi,

I cannot delete the TW app.
I have also added some pictures for you.

Thanks,
Michael
005.jpg
005.jpg (965.87 KiB) Viewed 1377 times
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004.jpg (1.06 MiB) Viewed 1377 times
003.jpg
003.jpg (1.01 MiB) Viewed 1377 times
002.jpg
002.jpg (949.95 KiB) Viewed 1377 times
001.jpg
001.jpg (753.41 KiB) Viewed 1377 times

Re: the solution of the problem that losing some app after restore to factory settings

Posted: Fri Dec 22, 2017 7:11 am
by Jammy
Hi,
please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions.
Regards

Re: the solution of the problem that losing some app after restore to factory settings

Posted: Fri Dec 22, 2017 10:04 am
by Michael Spence
Hi,
I purchased from the UK Pumpkin website and the order number is 100002624.

Thanks

Re: the solution of the problem that losing some app after restore to factory settings

Posted: Mon Dec 25, 2017 8:30 am
by Michael Spence
Any update Jammy?

Re: the solution of the problem that losing some app after restore to factory settings

Posted: Mon Dec 25, 2017 12:10 pm
by Michael Spence
Hi Jammy,
Could you send me the firmware so i can reinstall it to try and get rid of the blank screen issue.
Thanks

Re: the solution of the problem that losing some app after restore to factory settings

Posted: Tue Dec 26, 2017 2:19 am
by Jammy
Hi Michael Spence ,
sorry for the late reply.Here is the firmware.
https://mega.nz/#!VJ1hARRS!GNm5rjB6yGm8 ... lJgnUva6zk
Unzip the files to the root content of one sd card or USB stick and insert the card into GPS slot.Then enter settings - car settings - system update.
Regards

Re: the solution of the problem that losing some app after restore to factory settings

Posted: Tue Dec 26, 2017 8:41 pm
by Michael Spence
Thanks for that Jammy,

There are 2 more minor things I hope you can help with.

I cannot download my iPhone phone book to the unit.
Can you help?

Also the Apple Music app on play store is not compatible with the device.
Is there any way to get around this?

Thanks.