Ch1001b yesterday stopped turning on

[hgn]

Hi.
Ch1001b yesterday stopped turning on .
First, when the video was viewed from the DVD, the sound was lost. Then, at boot, the initialization scale came to the middle and stopped. Wait 5 minutes and restarted the food.
After that, the monitor does not turn on.

I noticed that the touchscreen is triggered by the inclusion, even the lcd slightly changes color, but nothing happens after that.
What could have happened? How to restore working capacity?
Could the firmware break?
Thank you.

[Jammy]

hi,
Sorry about this problem,the mainboard should be broken.You can contact the customer services where you bought the unit to send you a mainboard.
Regards

[hgn]

I bought from you this spring, but through the aliexpress.
Can you send such a motherboard?
Is it possible to restore old electronics in local service centers?

[Jammy]

Hi,
Regarding the issue that send some accessories,it is the task of the customer service.You need to contact them.
Regards

[hgn]

Tell me please support contacts?
What could have caused this breakdown?

[Jammy]

Hi,
you can write email to support@autopumpkin.com
Regards

[hgn]

Unfortunately, when filling out a special form for feedback on the site, and when you request this e-mail address, no one answers

[hgn]

unfortunately, so far no one has responded

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[Jammy]

Hi,
Sorry,we just on a six-days holiday because of the National Day before.If you still don't reach to the customer service,please tell me your order number,i will contact the customer service for you.
Regards

[hgn]

I bought the aliexpress on February 16, 2017. The order number is 501549210969664.

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