Help finding latest firmware for my device

[Jammy]

Hi,
please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions.
Could you mind show us an video to me? I will show it to our engineer and hope getting an solution.
Regards

[RifleFish]

Hello,

I've made a video of the problem, you can find it

The device is bought on AliExpress with the following information:
Order ID: 76362748779892
Order date & time: 06:36, June 26, 2016

Regards

[Jammy]

Hi,
so you can contact the customer service where you bought the unit to return it for repair.
Regards

[RifleFish]

Wow... Isn't there another firmware I can install? If not, which customer service do I need to call when I bought it from AliExpress?

[Jammy]

Hi,no firmware.
you can leave message in your order,our customer service will check it and feedback to our technical.
Regards

[RifleFish]

Hi Jammy,

I contacted customer support and am awaiting their response.
In the meantime I did some research and found higher versions of the MCU.
The version I had was MTCB-KLD6-V2.85 and I found a version V2.86, and even higher.
Could this be a possible solution to the problem, could this bring the screen back up after flashing a new MCU?

Regards

[Jammy]

Hi RifleFish,
that mcu doesn't suit yours,please don't do that.
Regards