reset system to factory setting

[johndom16]

hi
I have the unit installed and it have androied 5.1.1
I want to reset the unit using the "backup and reset option in the menu but it required a password
I tried :126,123456,0000,1234 8756

but no good
pls help me and give me the right code to erase the setting
thanx !

[Jammy]

Hi,
Could you please tell us your order number so that we can check your product details?
Then we can provide you the best solution.
According to our experience, the factory settings password should be 126.
You can do a factory data reset and try to input the 126 to check.
Regards

[johndom16]

I bought the item from ebay , my user id there is :amos0507
I tried this password but not good
the window keep poping asking for a password and after few tries the system ask me to wait 30 sec and try again but no luck

[Jammy]

Hi,
Did you try the factory data reset to check?
And you can go to the Settings--language and input to set the current keyboard.
Hope some help.
Regards

[johndom16]

I didn't understand you .
whats the password I need to enter pls in order to reset the system ?
thanx

[Jammy]

Hi,
I ever got the same problem like you, input the password 126, but the unit could not enter the factory settings.
And I used the easier way by doing the factory data reset to solve this problem, so I wanted to confirm if you tried this.
You don't need to enter the password to reset the system, just go to the Settings--backup and reset to do the factory data reset.
If I misunderstood you or you did not understand me, please take a short video to help us check, upload it to youtube, then send the link.
Regards

[johndom16]

thanx .
this is what I tried to do ...
when I want to reset the system I have a window asking me to enter a password ...no metter what password I enter
I cant reset it , I just want to erase the unit and start from fresh start

thanx

[Jammy]

Hi,
Thanks for your quick reply.
That's strange problem, hope you can provide us a video to check.
And you can try to install the update firmware to solve this problem.
Here is the link for you.
https://mega.nz/#!ZYFCGIZY!vlVpc2S_zPiz ... xD2mRZkC60
Please download through your browser,copy all files to an empty sd card with FAT32 format, insert the sd card to GPS slot.
Power on the unit, press and hold the power button and the RST button for around 3-5 seconds,first release the RST button, then you release the power button, the unit will goes into a English version recovery menu.
Twist the volume button to choose the recovery option, and long press the power button to enter the "update system/mcu image from sd card and clear all up".
Regards

[johndom16]

hi
I tried update the file as u said but still same result
attached a video after system update

https://www.youtube.com/watch?v=XVo9Qsg9pHs
I need your help
thanx

[Jammy]

Hi,
After discussing your issue with the technician, he said that you could flash the unit with mcu file to solve the problem.
Here is the link of the mcu for your unit RQ0264.
https://mega.nz/#!FI9nXYjK!7Ms6pqWrj4bn ... q2EaCuxmds
You can refer the below forum to download and install the mcu.
viewtopic.php?f=18&t=14
Regards