DAB stopped working

[Bluepete]

Model number KD-C0356+Y0811 Order reference ID 026-5563390-7978757 from Amazon UK for the head unit.
Order # 204-0227851-4557118 for the DAB unit bought through Amazon UK.

The DAB radio has stopped working. I have un-installed the DAB Radio APP and re-installed it from the APK file, unplugged the DAB unit and plugged it back in again, checked the wires etc but nothing.

I have no radio stations showing, it won't search or scan for stations, all the presents have gone. The Service link is shown as being on.

Please help.

Pete

[Jammy]

Hi,
For the DAB problem,please first check the USB work normal,because the DAB box is powered by USB.Then,please reconfirm the DAB cable connect tight.
If this do not help,you can connect customer service for changing a DAB.
Regard.

[Bluepete]

Thanks,

The USB sockets are fine and the cables are all tight and correct.

How do inarrange a replacement unit please?

Pete

[Jammy]

Hi,
Before replacement,please check the yellow wire of the DAB cable has constant 5V power.You can refer the follow picture.

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.
And if this way do not help,you need to connect the customer service for confirming the place of receipt and other logistic message .
Regard.

[Bluepete]

Yep, USB is at 5 volts.

by , on Flickr

I'll contact customer support for a replacement

Thanks!

Pete