Hi, could you please try to double check it? If it does not help any more, it must the mainframe is broken, cause we got one return unit which had the same problem as you, and after testing it, it's the mainframe problem, once we replace a new mainframe, the problem was solved. Please send email to our customer service email: support@autopumpkin.com
We can arrange to send you the new mainframe.
Regards
Touchscreen still now working on C0256
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