touch screen problem

[m20rsp]

Hi my touch screen has gone wrong and keeps changing things on its own, i have tried a master reset and it is still happening making the unit useless

Help please

[Jammy]

Hi, you can contact the customer service to get an new touch screen.
Regards

[m20rsp]

Hi Jammy

I have contacted customer services but have not had a reply, i have found the problem
the bottom of the unit has been rubbing the metal bracket that was supplied to hold the heater controls and it has rubbed through the digitiser cable.

[Jammy]

Hi,
the customer said she didn't receive your post.
How do you contact them?
You can also write emails to support.uk@autopumpkin.com
In addition,i don't understand this sentence "that was supplied to hold the heater controls and it has rubbed through the digitiser cable." Would you mind explain detailedly?
Regards

[m20rsp]

The stereo is fitted in a BMW E90 and you supply a metal bracket to relocate the heater controls, the digitiser cable is located at the bottom of the screen and has been rubbing on this metal bracket and has broken it

The unit code is SKU:11-RQ1129E

[m20rsp]

Jammy

I have emailed customer services twice now once through the contact form and once direct to the support email address and still had no reply, can you please get them to email me directly please rob_perry@me.com

Regards

[Jammy]

Hi,
the customer contacted you.
Regards