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Re: Help finding latest firmware for my device
Posted: Fri Jan 26, 2018 3:41 am
by Jammy
Hi,
please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions.
Could you mind show us an video to me? I will show it to our engineer and hope getting an solution.
Regards
Re: Help finding latest firmware for my device
Posted: Fri Jan 26, 2018 11:59 am
by RifleFish
Hello,
I've made a video of the problem, you can find it
The device is bought on AliExpress with the following information:
Order ID: 76362748779892
Order date & time: 06:36, June 26, 2016
Regards
Re: Help finding latest firmware for my device
Posted: Tue Jan 30, 2018 6:45 am
by Jammy
Hi,
so you can contact the customer service where you bought the unit to return it for repair.
Regards
Re: Help finding latest firmware for my device
Posted: Tue Jan 30, 2018 8:05 am
by RifleFish
Wow... Isn't there another firmware I can install? If not, which customer service do I need to call when I bought it from AliExpress?
Re: Help finding latest firmware for my device
Posted: Wed Jan 31, 2018 2:02 am
by Jammy
Hi,no firmware.
you can leave message in your order,our customer service will check it and feedback to our technical.
Regards
Re: Help finding latest firmware for my device
Posted: Thu Feb 01, 2018 12:39 pm
by RifleFish
Hi Jammy,
I contacted customer support and am awaiting their response.
In the meantime I did some research and found higher versions of the MCU.
The version I had was MTCB-KLD6-V2.85 and I found a version V2.86, and even higher.
Could this be a possible solution to the problem, could this bring the screen back up after flashing a new MCU?
Regards
Re: Help finding latest firmware for my device
Posted: Fri Feb 02, 2018 5:38 am
by Jammy
Hi RifleFish,
that mcu doesn't suit yours,please don't do that.
Regards